Panaderia Madrid Bakery — Restaurant in Little Rock Township

So this bakery is a little newer to the town as am I, however I consider my self very loyal to the town I live in and to help the businesses in my community I try to keep everything as local as possible. In this specific situation I have gone in person called several times they even took my name and number to give me call backs several times and figuring they were just busy I would still try it out because I thought it could work out. Again trying to stay local however they never call you back I've waited almost 2 months for someone to call me and to set up a cake tasting for a quinceañera cake for my daughter I came in for an initial cake tasting were they basically just threw some left over pieces of cake together with whatever kind of filling, the samples were dry and just effortless. But I persisted in giving this place a shot, I asked if we could get some other samples as the one gentlemen who speaks pretty good English and Spanish stated they could do anything and there are about 3 owners/partners him being one of them- he would just have to check in with them as well but it shouldn't be a problem. He never called back I never got to speak with the baker like they said. I didn't get other samples they basically drug it out for no reason could've easily said oh no I'm sorry we aren't doing these cakes at the moment or whatever but no he kept persisting that it's no probaron they could do anything, just for me to again follow up and call today and he say what's the date again (I've already told him the date several times atleast 4 times but again they can forget no biggy) but he conveniently states his baker is quitting before that date which is a month away by the way and he wouldn't be able to do the cake. I usually wouldn't even bother with the review but I'm just so disappointed in how all this went. This whole time I've been thinking ok cool I get to stay local, there going to make the cake for me this will be awesome just to get the run around and in the end be told the baker is quitting before my event so they no longer can do the cake. Super disappointing service and follow up. Not happy with them at all and won't be coming here anymore in the...

I’m honestly amazed I even have to make this post. I went in and ordered a cheese cake with a younger guy there for a birthday the following week.

I even called the next day after placing the order to confirm it with the owner. It was a cheesecake with a “happy birthday Cynthia” writing on top and strawberries and blueberries on top.

When I tell you I was in complete shock when I picked it up… I couldn’t even imagine a more poorly designed cheesecake. It looked like a 5 year old kid got in the kitchen and made it. Take a look at the photos included. How could they even think to try to sell this ? It wasn’t even giftable. It literally looks like they smeared blueberry and strawberry jelly on it. Not to mention the actual lettering was absolutely atrocious.

I went in for a refund and the owner that I spoke to on the phone apologized but almost seemed confused on why I didn’t like it. He said he thought that’s what we wanted. Look at the pictures again and ask me who in their right mind would want something like that. I honestly don’t even think I would take it if you were paying me to take it.

Definitely don’t recommend coming here. Complete...

Flawless! We aren’t even halfway through the assortment we brought home and I’m already planning to go back. They have an excellent variety of treats available, all fresh.

Service was impeccable—very nice people, eager to help but not overbearing.

Just the smell right outside the building… I knew immediately I was going to love this place and sure enough, it was love at first bite.

ETA: yes, I came back again today. Yes, we definitely needed more bread and croissants. Then the huge chocolate chip loaf looked too good to pass up, and the fresh-from-the-oven jalapeno cheese bread… well, they said it was a bestseller, so of course I had to try those, too (and I devoured one as soon as I got home—delicious!). I’m gonna have to start budgeting for this new bakery habit I’ve developed and I’m not even mad about it, though I foresee stretchier pants in my future,...