Pollo Picosito — Restaurant in Live Oak

I usually don’t write bad reviews then let the public know because I support small businesses and won’t only the best, but I had a horrible experience at this establishment. The food was average not like other Mexican restaurants I’ve visited. The service felt rushed and the portion size was limited. Having been in the food service industry I’m a customer who treats waiters with the upmost respect and appreciate their service and I show it. The service was nice but when I told the lady I did not receive my other food item she and a man (the man took our second order) argues (not like a fight but questions me in a way that made me very uncomfortable and I was in no way was combative. I merely articulated to the lady that we did not receive our other taco. The family who shared a table with us agreed with me that the male did not bring me the other taco. What really bothered me was their customer service. They did not own up to the fact they did not bring me my other taco. And it Was very Unprofessional on their part to stand beside me and debate me. We were more then capable of paying for the extra taco but it was about principle. Portion size did not match price and serving cold syrup with warm pancakes is not good.. They also serve orange juice in warm bottles without bringing you a cup or even a cup with ice. I felt like I had to ask for everything. I would not have given this establishment a star at all but had to. The food was bland and had no flare. I’m sure others have had great experiences and I’m not taking away from that but my experience was unpleasant and I will never go back nor will I recommend this establishment. What made it even more bothersome was how they did what they did in front of my children but I stood up to them and was firm that I had not received my other taco. Please understand we could afford another taco and we were not trying to take advantage of this restaurant. I wish no ill will on this restaurant but I’m grateful I can take my business else where. I may have accidentally uploaded a Toys R...

I can spot a store bought tortilla from across the room. That should have been my queue to leave. Instead I ordered the Chilaquiles Rojo (make note). I asked if it came with green onions on top. He said no. My Mom ordered 1 barbacoa taco. My plate came out quickly and hot. When I started mixing things about I noticed diced raw white onions sprinkled in. I feel that the server should have responded to my earlier green onion question with no green but it does have white onion. Also, when I see a description that says salsa rojo, I think of more like a guajillo/ancho chile sauce. What I got was chips covered in Ranchera sauce. Sure the sauce was good but not what I was expecting. Plus my ice melted in my drink due to the warm temperature inside. And the store bought tortillas! Oh...

We usually pick up breakfast tacos to go- I give that a 4... not the best refried beans though. HOWEVER, the other morning, I FOUND A SUBSTANTIAL PIECE OF PLASTIC in my chorizo and egg taco. Thank GOD I didn't give my kiddo a bite, or it could have been a trip to the ER! It was a piece of thick, clear plastic around the size of 2 x 2 inches. SCARY! Then, I talk the place up, take my extended family to try dine-in, which was our first dine-in experience. It was SO WARM in there that my thighs were sweating. There were TWO MENUS, with varying prices- and we were charged $1 over either menu price on several plates??? Get your prices straight guys!!! Getting a bit disappointed in this little...