Panda Express — Restaurant in Livingston

Don't eat here, they care nothing for food safety. I ordered in the drive thru and they were out of chow mien and asked me to wait a few minutes out front and they would bring it out when ready. I really don't want to go inside due to the pandemic so I wait a full 20 minutes before I go inside and by this time I'm pretty mad. There's no one in line, but it still takes another 5 minutes before anyone acknowledges me. I am then told that only the drive thru guy can help me and it takes a few more minutes before he comes over. He then explains that the delay is because he is timed on how fast he serves people in the drive thru and can't help me until the drive thru is clear. I tell him I went through the drive thru half an hour ago, and his time is so bad that I need a refund now. At this point the guy drops a brick and literally sprints to get my food out to me. My plate has been sitting, unheated, at the drive thru counter for half an hour now and there is no way I'm putting that cold and likely contaminated food in my face. It also turns out that the chow mien was already there and another item had run out while they were waiting. I then stop him from dishing out the last item and once again demand a refund, he pretends not to hear me so I start yelling to get his attention. I catch on at this point that this place probably has a strict policy on refunds. So I have to yell louder to get my point across. Having worked retail and food service, I hate to do it, but these guys are not giving up and trying to force me to take this half hour old and cold food. It takes several more minutes for the manager to come over and he also tries to dish up my last item onto the half hour old and cold plate so I have to make an even bigger scene before he finally concedes and voids the order. These people care nothing for food safety or customer service. If you're going to eat here and they are out of something, just get a different item, or you'll never...

Terrible! There was a girl there completely bullying a new employee who was doing a great job i thought. Waited 20 minutes for my bowl because there was no rice only to find that half the chicken was straight fat. I watched two people raise concerns with the bully employee only to be dismissed and pretty much told tough luck. So I pretty much knew what to expect when I said that I'd like a refund because my bowl was inedible. Low and behold, there was a senior bully hiding out in the fridge area who preceeded to come out and school me on how every panda express has the same vendor and could I get my bowl off the counter, and how it was beyond rude for me to leave it sit there while I looked up coorprate on my phone. She then refused to provide her name. (The only one wearing a name tag was the new employee, aka: bully jrs punching bag for the day) coorprate was outstanding and were completely apologetic for the disaster of an experience i had just had and issued me a refund via email immediately as well as informed the owners of their employees actions. Had either one of those girls been the slightest bit apologetic or understanding or human really, the entire situation would have been so different. Its a shame that these two ladies think that behaving as they did in ANY scenario, let alone a customer service/patron scenario as this! Hopefully management took this seriouse enough to at the very least check these little girls and wake them up to the fact that if they can't handle this situation as civilized adults, their future is looking mighty bleak :/ and to the new employee, YOU should be managing that place and teaching bully Jr and sr a thing or two about customer service! Keep your chin up and don't get discouraged because the only ones looking pathetic as hell that day was them....

My husband and I reside in Hilmar so we love taking drives to Livingston for our pandas, considering it’s closer to us. We order our food quite frequently here and we always round to the nearest $1 when finishes with our order. Well, long story short my husband and I ordered one afternoon around 5pm. We got our food and came back home. Little did we know, our side dish of shrimp was not in the bag.. meanwhile we are already back in Hilmar. So we were pretty bummed! So, I decided to call the store and just tell them my concerns. I had spoke with a very nice apologetic store manager. He then offered my husband The Bigger Plate and for us to give a name to pick up the next day. We showed up like he told us too and we had someone else help us. We have her the name we left with the gentleman that fixed the mistake and when the lady was helping us, she said she didn’t know what we were talking about and also acting as if we were there lying to receive free food. She was very rude on the intercom and saying she was going to give us a plate and so we just drove off because she didn’t even want to give me her name either just a letter and her name is “G” supposedly but she was very rude!! I then called the Livingston store thinking I’d be able to complain about her and well, I couldn’t because she said she was the manager and clearly I doubt she was.. so watch out for this girl, she’s also very stingy and very forgetful with our orders all the time. I was able to call corporate and tell them my concerns about how bad her customer service is , so and now we will not be going there anymore. What a way to lose money from loyal customers that have been going every week and donating as well to the...