Han-D-Dip Dairy Barn — Restaurant in Livonia

Im really big on customer service since I have worked in that capacity the majority of my career. This was my first time coming to this establishment. I walked up to the window and there was a few young people counting their cash trying to figure out what they were ordering. A second window opened up and a lady that just walked up went to it and placed her order. I was annoyed but got over it quick. Once she was done, I walked up to the second window and the worker walked off and didnt return. She didnt say "We will be right with you" or any greeting for that matter. Another employee finally came over and just rattled off the price for my order, handed me my ice cream and change and walked off. Attention Managers - Train your staff to greet customers, smile and thank them for their business or atleast say "Have a nice day". Attention Owners - Your business will not survive if you allow your staff to be rude to customers buying your product. Eventually word will get out. Most paying customers dont like to deal with jerks. By the looks of the reviews the poor customer service is a trend. FYI - Cash only...

Don’t come here unless you are racist like not only the workers but also the customers who go here. They don’t like black or brown people

My family and I came in from out of town to visit family. We used to live in the neighborhood behind this place and used to bring our kids here when they were little. I remembered how they liked the ice cream and WAS a cute little spot to go to. So we decided to get ice cream here. We drove 20 mins to go here. My nieces are half black and my husband is hispanic. The workers were super rude to only us. I started to pay attention to how they spoke to us VS everyone else.

We kept getting the dirtiest looks from everyone the moment we got there . After they slapped our ice cream on the counter and slammed the window shut I asked for napkins one of the workers handed me 2 napkins, I politely asked for some more bc I had a lot of ppl with me and she threw the napkins towards me on the counter and slammed the window shut. My niece asked for a cup for her 3 yr olds ice cream cone and she looked at her and walked away and never came back...

I lived right around the corner from Han-D-Dip for 5 years in the 80's. I had many large cones with chocolate dip[. They were always perfect. I have had a few the the last 7-8 years and they have always been just right. Tonight I was handed one which was barely dipped at all. One woman working there said something to the effect that it was badly done and i was pointed to Evan who had done it. His excuse was "It's hard to do. What he should have done was dip it again or give me another one that had been dipped properly but he didn't. I suppose that if you want to go there make sure that Evan doesn't make your order. He is rude and doesn't care about the quality...