Papa Johns Pizza — Restaurant in Livonia

Caveat emptor here. If I could rate this store with 0 or negative stars, I would. I ordered 2 pizzas from this location through the Papa Johns mobile app. The price was $40 with delivery and TIP. The pizzas were never delivered and the store couldn't have cared less.

The store contracted through Door Dash for deliveries. The Door Dash driver was sent to the incorrect address (~2 miles from my house) based on the incorrect delivery address in the app. I didn't realize the address was incorrect in the mobile app until this happened. I tried to change the delivery address in the mobile app several times, and while it would allow me to change the address, it wouldn't save the address, so something was not working properly in the app.

Regardless of the poor functioning technology, I called the store to give them a chance to make it right. Everyone makes mistakes, and in business often times you can get a chance at redemption, but not here. The store manager said there was nothing they would do. No credit for a future pizza; No refund; No making 2 more pizzas for me and my family who waited 1.5 hours for this non-delivery to become known; Nothing...it was my fault and wished me a nice night.

The pizza market is very competitive. In the area I recommend Buddy's pizza, Tomatoes Apizza, or the pizza from Crispelli's. You might pay more, but you will get quality food and the customer service...

Worst Papa John's location. Made an online order around 230pm for pickup at 515 so it would be home by 530, the kids could have a half hour to eat. Nope, pizza was just going in the oven when we arrived at 515. Was finally ready at 535 but one item missing. We tell them and by the time they figured it out it's now 545 and our other pizzas have been sitting under the warmed for 10 mins. They offer to make a new one but we decline as we had already waited a half hour. We asked for a refund for part of the order since we were so inconvenienced. They only gave us the money back on the bread we didn't get which somehow ended up in the delivery car. Anyways we get home, the pizza isn't even hot or fresh anymore and one of our 2 topping pizzas had no toppings. We expected them to be busy on Halloween, however that's why we preordered ahead of time. They still couldn't get it right and didnt try to make it right. Worst papa John's. Go...

the lady that works there does not know how to cook pizza!! i order from there cpl times and each time the dough always not cooked even tho i say well done!! stop ordering for a while decided to give me another try last week and was the best pizza Ive had , so fresh and well done, order again today ,went in to pay, checked the pizza told her doesn't looked cooked and ive has very well done, her response was "nope its cooked I ran it trough twice"". ok if you did than the dough wouldn't be completely raw and guess what the stuff crust ,, the cheese wasn't even melted. I went back in there showed the the dough again and how was it looked, she had no words, i even told her go ahead if you can eat that than il shut my mouth and walk away, her response : no i'm allergic to some of the items" like omg your allergic but work around them!!! WASTE OF TIME AND MONEY, SHE HATES HER LIFE AND JOB,

WILL NOT BEING GOING TO THIS...