Quiznos — Restaurant in Livonia

I wish I could zero stars. My coworkers and myself order from here constantly. The last 3 times have been horrible. We decided to call this time because the sub was smashed, and falling apart. It was so mushy that the paper was ripped apart. When we called to get this rectified, they asked us to bring it back up. We explained we were at work and he said, "well we were busy, so we were rushing" We paid 35.00 for absolute garbage. We asked for new food to be delivered or even reimbursed since there was no way we could eat this. The manager told us there was nothing he could do for us and if we didn't like that we could take it up with corporate. We explained we order there all the time and lately it has been bad. He told us that he was going to hang up on us because the conversation was going nowhere and he did exactly that. This is horrible customer service. This is not how you treat people who are making your business. My company will no longer be eating there, and we will all make sure we spread the word to people we know. Being nice goes a long way!

• Since I am unable to reply to the "owners" response I will edit my review.. I will not be contacting you because you made it very clear over the phone how little you value your customers. My place of employment will no longer order from you guys and anyone else who will listen. All you had to simply do was make it right instead of treating us like low...

I have been a Quiznos fanatic for as long as I can remember. When I was a wee lad, my dad would take me to Quiznos after my soccer games where we’d talk about how I played and what I could have done to play better. He’d bring up the moments of the game where I should have been more aggressive but he was always interrupted by the sight of a twelve inch Italian sub. Going to Quiznos was our little thing and it was something that I really looked forward back then—even more than the soccer to be honest. Fast forward ten years and I am in a sophomore in college scrolling through my phone for dinner ideas. I didn’t really know what I wanted to eat but the idea of Quiznos popped into my head and almost instantaneously, the fond memories I attached with the place re-emerged. The artisan bread. The big punch bowl. The spongmonkey commercials. All of that. I couldn’t help myself so I got into my car and asked my friend Aidan if he wanted to come with, my treat of course. We got to Quiznos and again, almost instantaneously, memories—fond ones at that, started to reappear. The sandwiches looked the same. The toast conveyor was the same. The unnecessarily big punch container that no one uses was still there too! Everything was in its right place. Unchanged. It was a sentimental feeling and I almost cried biting into my Italian sub. All over...

Walked in and was completely ignored, I said "hello" and the guy didn't even look up. Stood there waiting to place an order was still ignored, said "have a good one buddy" and walked out.

Why even open up in the morning if your employees ignore the customer? I won't ever be back....

It's easy to see what is happening to this place, the owner thinks he will save money by hiring the bottom of the barrel employees instead of paying a little more for someone decent. I was in there to order 4 sandwich combos and soup that's easily a $50 dollar tab which would have paid for the higher wage for a decent employee for the day and then some. But instead I left and I will never be back, it just doesn't make any sense. You lose one customer a week due to poor service and in a few years you don't have any customers left. It makes no business sense to penny pinch on it you're paying 1-2 employees not 50, very...