McDonald's — Restaurant in Loma Linda

If I could give this place negative Stars, I sure would. I'm a previous employee of this location and I have nothing but unpleasant and unkind words and thoughts for this location. I have been a manager for several McDonald's over the last 6 years. Not once, have I ever been so demeaned, belittled. At the time I'm writing this (08/03/2023) at least one class action lawsuit has been placed against this franchise owner... I was taking orders and cashing out at the first window. Sue Balhki came back and reprimanded me (almost to the point of tears!) While I was visibly helping the customer at my window with my window open and she was going off on me. I told the customer please wait one moment closed my window turned and looked at her dead in the eyes and told her don't you ever talk down to me like that in front of a customer, if you would like to have a conversation pull me away from my area and have somebody else cover it but do not reprimand me publicly or in front of customers because not only is it unprofessional but it is public humiliation. Upon my next shift I was brought to my attention that I had been written up for defending myself and she was forcing me to sign the write-up and I refused because I told her that I was not in the wrong and I was not going to sign an official document that I did not agree with and our professional / not so professional conversation became a heated debate I again became emotional she told me to go take a 10-minute break, I went home changed out of my uniform brought my spare uniforms back with me and told her to keep her job if this is what it entails. She proceeded to list me as non-rehireable and even called corporate on me. Luckily, she was just a franchise. However, upon working at the store I had already been a manager at other locations for about 3 years and I refuse to be treated with such disrespect. Not to mention, she's one of those managers that expects robot production out of human workers. That's not even mentioning the fact that every 10 minute break I took or 30 minute lunch break I took I went out to smoke she came out behind me wanted to talk about work during my breaks and more times than not ask me for cigarettes. Numerous times I had asked her in a joking tone if she was ever going to buy her own because sharing with her was getting a bit expensive . She laughed and said oh, probably never because I can't let my husband find out I still smoke... Upon my resignation, it took her over 2 weeks I actually had to wait not just till the next. But the one after that in order to receive my final paycheck which according to my calculations and my research, is against the law in the state of california. As far as customer service goes, it does more than lack in the food safety category, in the nepotism category as well as straight up black and white favoritism. In all sincerity, I hope she reads this comment and knows exactly who I am. And I hope she knows that I will most definitely, hell, even happily testify against her in court regarding this class action lawsuit she has found herself in. People don't deserve to be treated like they are less than. "People don't quit jobs, they quit management"- Sue Balhki

*I hope that this lawsuit breaks you and you are forced to get rid of...

Wow. Just wow. How absolutely heartbreaking of an establishment THIS SPECIFIC McDonald’s is to work for. From orientation to my first day on the floor I wondered why EVERY SINGLE ASSOCIATE looks miserable and scared. Monday the 12th, I completely understood why. The head owner, the franchiser, whatever you call her needs some MAJOR LEADERSHIP SKILLS. Also, other comments I have read on here how managers scream at the employees, so true!! My second and third day of training I had so many associates tell me to watch out for the head woman, Sue. Also warned me she does not care about us or you as people, were only robots to her.

I should have known better that this wasn’t going to go well when I showed up on my first day, and not one single manager, crew, leader, or anybody knew that I was supposed to be there there.

Dress code. Man o Man. At orientation it was beat into our brains by this woman how strict is was. Specific non slip shoes. NO LACES was huge for the owner. Also NO ACRYLIC NAILS. No problem. Guess what? ON MY FIRST DAY ALMOST EVERY ASSOCIATE had on laced up non slips and a couple of girls had acrylic nails. So new hires if you read this MAKE SURE THE RULES ARE THE SAME FOR EVERYONE.

Positive and effective communication is key and HUGE in life and customer service. I was taking orders at the first window with the top of the toe of my shoe on a little rack 2inches off the ground. All of a sudden I hear the owner scream “GET YOUR FOOT OFF MY PROPERTY, WE DONT DO THAT HERE”. Excuse me? No. You don’t speak to people like that. IF THE OWNER WOULD’VE PULLED ME ASIDE AND SAID “hey I noticed your shoe right there. Please don’t keep it up there anymore ok? Next time it will be a different conversation”. “Ok Sue, no problem wont happen again”. Boom. She’s speaking to me with respect and I’m responding to her with respect. Am I wrong?

52 weeks of DV classes I went through. I can recognize verbal abuse instantly now. The amount of verbal abuse that transpires here is astonishing. My heart truly goes out to the crew leader and crew members.

The saddest part to me is I was so grateful and thankful for the opportunity given to be working again but no. Not after getting a little taste of what these poor people have to go through with the franchiser. Im 35, my life is stuck in a rut right now, my own fault but I will beg for money and food on the streets before I let someone treat me the way I was treated.

Lastly, if any customer is still reading this far, I only worked at this establishment for five days but just know that every single associate there is working their butts off. From the kitchen to the front of house staff. The wait times are not because of insubordination or laziness. It’s because they have a failure in the leadership...

Expect a MINIMUM of 2 mistakes for even the smallest order.

I believe this to be a training issue. These employees need to be trained better. It took me about 5 minutes to describe what I was ordering. I saw it on the poster on the window of the building and she had no idea what I was talking about.

I came here on a Saturday morning and spent a good 25 mins in the drive-thru, as the dining area was still closed about 2 weeks ago. When I got to the window, they gave me my drinks a "large" coffee (which was actually medium but I didn't realize it until I got home) and a frozen Fanta with no straw. Of course, they made us wait for the rest of our for about another 25 mins or so in their Reserved waiting area. I'm absolutely sure they forgot about us as I saw at least 5 vehicles leave with their orders. Since I couldn't enter the building, I called. The first time someone picked it up and immediately hung up without a word. The 2nd time, a fax tone rang out. And the THIRD time, a confused employee answered and tried to hurry me off of the phone. I had to raise my voice to let him know I was waiting outside! They brought my order out about a minute later lukewarm like my coffee which confirms the actually did forget, and it had probably been sitting there for a while. And now my daughter's frozen Fanta was half-melted. I called again when I got home and complained to the manager. She offered to make it right, which she did and I very much appreciate.

The reason for the one star is that I, unfortunately went back there today, and there was a similar situation.

You can now enter the building to make an order, but no dining seating. There is no shortage of workers. The food is just not coming out in a timely manner nor is it the correct food. But, it is complete and total chaos in there! A MANAGER asked me about 7 separate times how to prepare my burger. I'm very much sympathetic to the situation and realize there's high turnover. However, I'd rather wait longer for a correct order than wait a long time for an incorrect order. Please spend more time properly training...