Eboshi Ramen Bar — Restaurant in Lomita

We visited during the lunch time at work. It was me and 3 others of my colleagues. The place was pretty packed, there were people lining up outside. I worked in a restaurant for years, so I understand how thing generally work, and I try my best to be kind to servers and the staff. We were served 2 dishes, which were identical menu. The food was pretty good. When we were 1/3 done with the first 2 dishes, we asked the server where the other 2 are, she said she'll check. Which isn't perfect, but we were fine. 3rd dish came out when we were half way done with the first 2 dishes, which we asked why we are not getting the 4th dish. The server said "Sorry, I'll check" and just left. The place was busy, we tried to understand, but we were too in a hurry since we were trying to eat within lunch time. When we were 2/3 way done with the first 2 dishes, no news about the 4th dish. We called the server to saying "Excuse me", she turned around and said "ok". Ok what???

Us being angry, we told her that we want our check and don't want the 4th dish. She didn't even turn around to look at us and waved her hand and said "Ok. Ok"

IS THIS HOW THE RESTARAUNT SHOULD ACT WHEN WE RECEIVED NO FOOD OR THE NEWS ABOUT THE FOOD FOR MORE THAN 45 MINUTES?

She came back with a check and said "Sorry". Not, I'm sorry or we apologize and explain what happened. I asked what happened to the 4th food and she just said "Sorry" and took our card and the check.

WHAT'S WRONG WITH A FULL SENTENCE OF "I'M SORRY" AND SHORT EXPLANATION? It wasn't like she spoke no English!? Is it so difficult for her to say "I'm so sorry, the order was never delivered to the kitchen" or..."There was a lot of orders backed up and had been delays"?????????????? I understand that she's busy, but how long does that take?????????5 seconds???

NEVER GOING BACK IF I HAVE A CHOICE.

If the food was mind blowingly fantastic, I might still consider visiting, but honestly, it wasn't good enough to win me back with no food...

Just wow. Terrible customer service, as soon as we stepped foot inside. We came for dinner on a Wednesday night and it wasn't all too crowded. There were two open tables and a completely open bar. The server lady asked if we'd be alright being seated at the bar and my wife kindly requested one of the open tables. Completely ignoring her request, she set two menus down at the bar. We then asked another server lady if we could actually be seated at a table. Hesitantly she agreed and sat us at a four-person table. It was obvious she was not happy with our request. I get that your restaurant is on the small side with limited seating but I've been to plenty of ramen places with even fewer seats and never had a problem like this. We were here first, there were tables available, so we'd like to take one of them. Why must we take the bar when we don't want it? Before even trying their food, a bad taste was left in my mouth. Fast-forward 10 minutes.. our order is already in and another party of three walk in. By now the tables are filled up but the bar seating still plenty available. The server then asks us to move to the bar to make room for the party of three. Wait, what? But there are plenty of bar seats available for that party of three.. also, we were here first, also, we'll just go. Didn't try their food but not worth the way they handle customers. Lost...

Best Ramen bar hands down! I've been coming here for over 27 years now... possibly longer early 90s! It went through two owner changes but they kept many of their items on the menu. Their portions are huge and delicious. Katayakisoba, Ibi Chahan, koebi ramen, shoyu ramen, chonpon ramen, seafood ramen, you name it had kept us coming back continuously. I was introduced by my Japanese boss in 1990's. I started coming here as a young girl. Once I married I brought my husband. Now our boys 26yrs old bring their friends. Thank you for providing amazing service that keeps us coming back to your delicious food. Thank you for keeping the original menu and adding pleasure to this quaint spot and delicious bonuses to the menu. Forever...