Golden Burger — Restaurant in Long Beach

Have been a continuous customer until today. The last two times my burgers were cold and not tasting the same as usually. I typically call in orders to prevent from waiting at the restaurant on my food.

All in all, I called in my order for a Jr. Burger they made the mistake and made a Double Burger. And refused to give it to me for the price of the JR for the inconvenience. And told me I need to wait for them to make my correct order...

Okay so I sit down so they can make my order, after sitting there for a few moments. The head lady informs me they will not cook my food until I pay...

Mind you by this time I got out of line and their were four other people waiting in line...

Uhhhh so you want me to wait extra time now.. by the time I get up there I’m waiting on four other orders, when 20 minutes ago I called in my order to prevent from waiting in the restaurant...

Customer is waiting a longer time. Your wasting food regardless. The lady was rude.

Customer service is TERRIBLE! I will never be back.

Suggestion: Go to Douglas straight down Long Beach Blvd, going towards Market Street. Burgers are way better quality. They have a better layout and much more structure. They will...

I visited this place on Nov.15th with my 2 adult children. Ordered 3 meals paid over $30. Asian gentlemen took order when we began to eat my son went back to ask about extra sauce he ordered an was argued with by gentlemen who took order. I finally spoke up an said here I will pay for the extra sauce again because he already charged for 4 extra sauce an he continued to argue thru an said he was just trying to make a point...I paid for a meal which was over cost an not all that good but not horrible, I did not pay for a lesson he thought I he needed to point out. Point made $0.50 was worth all that, an a bad review an I will not be back. Shame on you for treating paying customers an you are the owner. Where is your pride of ownership....

Ordered a family pack from the menu posted by the place that shows $21.99. Ended up paying almost $50 altogether. Talk about inflation. When I brought it up the lady said "menu must be 10 years ago hahaha" but it clearly shows it was just posted over a year ago. It was a pick up order and I had no intention of going back and fourth so I simply paid and left since I was already hungry. The buger was good however I have never seen a patty so thin before I think the tomato slice was bigger than the actual patty. All and all would...