Holé Molé — Restaurant in Long Beach

I rarely write reviews, but when I do, it's for either a really great experience, or for a terrible experience. In this case, it was a terrible experience.

I came here with a special needs adult community transition program for lunch. To say the least, a student i helped order some French fries (due to limited language skills) had a bad experience at this location when he didn't receive his order.

I helped the student order his French fries ahead of the other students before the lunch rush came. Strangely, the students that ordered after my student received their orders first. I went over to the register and asked if there was an order of fries coming out for our student with his missing order. They demanded a receipt which I didn't have since out student stuffed it immediately in either his pocket or wallet. In any case, the cashier did verify that our student did in fact pay for the fries with cash but the supervisor or manager kept assuming that the fries came out already. Did she think we were trying to get free fries or something? Finally, a co worker was able to locate the lost receipt that the supervisor/manager demanded and finally made our fries after much arguing. The supervisor/manager never apologized for their mistake nor for her disgusting attitude. Even when I made a comment about having no apology to her face, she made a smug look at me. Disgusting.

What ever happened to being respectful to the customer regardless of the situation? I suppose over here, the customer is never right.

We are never returning here after this terrible and rude experience. It's also probably why this location has a high turn over rate and they've been desperately seeking cashiers and cooks. It's probably due to the toxic management.

This is the rude manager/supervisor of this location. Never...

Great service, decent food, and PHENOMENAL PRICE! If you are a frugal budget king like me you will happily enjoy spending your hard earned inflation rising cash here. However, one day I walked inside the place in the morning when they just opened and I ordered a 4 tacos and a rice and bean combo. As I was waiting for my order to be called I decided to glance and observe the new set up for their salsa bar layout. As I observed, in the corner of my eye, I see large brown thing on the floor squirming around. It was a cockroach and boy was it large and disgusting. I then grew wary and decided to inspect their floor, AND I SEE TWO MORE! It was very uncomfortable to see and experience especially when you've been eating at the place for over a year, and in the middle of waiting for your food to be cooked. God knows where those roaches lay their eggs, sleep, and eat! I pointed the problem out to the manager and he gave me a look as if he wasn't surprised at all. He just said "ok thank you" and smiled. So the cleanliness of this place is definitely a negative 1/ positive 10. I still continued eating the food they served me only because I was super hungry and didn't eat anything the day prior. This happened a month or two ago and haven't been there since. Maybe one day, I should walk up and probably ask for their new special, "the hole mole that's a huge roach burrito" lmao. Hopefully I can make the time to report this to...

I am 100% OBSESSED with the crunchy tacos at Hole Mole! I have always been a strong crunch taco supporter and these little heaven packs are the perfect example of why.

First off, the size. When you get food that LOOKS cute, you know you're in a for a good time and boy do these crunchy tacos deliver on that note. They're 2-3 bites each but it's just enough that you're ready to move on to devour your next taco.

Secondly, the price. 1.89 for 2 (yes, two come in an order) tacos is a-ok with me. Even with an order of 3 (that's 6 tacos total for you below average math takers) you don't have to worry about breaking the bank and leave more than satisified.

Lastly, the sauce. Honestly, I don't know if the baja sauce comes on anything else at Hole Mole because I haven't tried anything else, since I don't believe there's anything that can top the perfection that is these tacos, so even if you're not really a fan of the whole crunchy taco thing you have to at least give it chance for the sauce. You say you're not a sauce fan? Ok, then try the bean or potato crunchy taco just to have something completely out of the norm. Granted, these don't come in a pair of 2s but they're cheap enough you can buy it on the side to say...