Burger King — Restaurant in Los Angeles

Formal Complaint Regarding Employee Misconduct – Burger King Drive-Thru (July 23, 2025, ~8:45 PM)

I am a regular and loyal customer of this Burger King location, frequently visiting with my family via the drive-thru. My experiences have generally been positive, particularly when assisted by Sebastian, who consistently demonstrates professionalism, courtesy, and respect.

However, on July 23, 2025, at approximately 8:45 PM, I experienced an incident involving an employee named Gabby that was egregiously unprofessional and unacceptable. Despite providing my mobile order number and name multiple times, and showing a valid order confirmation via the Burger King mobile app, Gabby repeatedly claimed that no such order existed. She made no genuine effort to verify the information and refused to even glance at my phone. Her demeanor was dismissive, arrogant, and hostile—acting with an air of superiority and an apparent unwillingness to fulfill a paid transaction.

Gabby insisted I move my vehicle due to other cars behind me, without providing the food I had ordered and paid for. Her refusal to assist, despite clear evidence of the order, constitutes a failure to deliver services and a breach of basic customer service standards.

I subsequently entered the store and presented my receipt directly to the manager, who immediately recognized me as a regular customer. The manager acted with professionalism and promptly resolved the issue. I expressed my appreciation for her conduct, which stood in stark contrast to Gabby’s behavior.

This incident warrants formal review by Burger King corporate. I respectfully request that Gabby’s conduct be investigated, as her actions reflect a serious lapse in service integrity and customer treatment. Employees who demonstrate such disregard for paying customers should not be representing the...

Drove in thru their drive thru to place our orders. We had a total of 5 coupons we wanted to use. There were 3 of us in the car. When we pulled up she said we could only use 2 coupons per car. So we asked if we could use them if we went inside the store, to which she responded “yes” over the intercom. We went around and only I got out of the car with all 5 coupons since we also had children in the car. I went in and the cashier told me I could only use 2. I told her I was just told in the drive thru I could use all 5 if I ordered inside. The manager Douglas came over to tell the cashier she could only honor one coupon per customer. So I immediately turned to him to tell him I had just been told I could use all 5 if I ordered inside to which he rudely replied “ok well I’M telling you that we can only do one per customer and it also says it on your coupon”. His response made me livid! He had no right to talk to me that way! I told him I hadn’t just gone all around and get out of my car so he could now tell me he wouldn’t honor it. He gave me such a hard time in applying the coupons to my order which weren’t even expired nor were they for free items! They were for minor discounts! I literally had to get my family inside to process different transactions and get our discounts. He could have just saved us all the time and energy by allowing the transaction on the first attempt. I made sure to file a formal complaint to their corporate office in hopes of them taking action towards him and bringing it up to his attention....

DO NOT GO TO THE DRIVE THRU AT THIS PLACE AT NIGHT! The place has terribly slow service at night. I knew this from past experiences but was craving some nuggets and a Rodeo king so decided to visit around 11:30 PM this last Saturday. The place already had 5 cars piled in the drive thru waiting for their orders (2 of which were at or behind the order box) so I got in line but after a few minutes of waiting was debating about leaving when the line wasn't moving at all. I look behind me and 4 other cars had already lined up so at this point I was stuck. The line took forever to move forward and by the time I got to the window it was 12:15 am and the guy working there refused to take the orders of the person in front me, along with myself and everyone behind me who had also waited. I got out of the car and explained to the guy "hey... we've been waiting here for over half an hour and you didn't put the chain to close the drive thru up nor has the gates to the shopping center been closed. At the very least you could give us some store credit or a gift card or something for wasting our time." But the guy just closed the window and ran off. Terrible experience, disrespectful staff that should get fired, I would not go...