Chipotle Mexican Grill — Restaurant in Los Angeles

Employees refused to make fresh meat even though they close in 45 minutes. There wasn’t anything available besides limited barbecoa and a hand size worth of carnitas. They weren’t professional and refused to answer questions that I asked in regards to whether or not they were going to provide any more meats. They were portioning food incorrectly and only gave small amounts of rice and meat because they were “low” meaning there was nothing. This was the Tarzana Location on Ventura Blvd. the employee who refused to make the food was named John I believe. The team members who were on the line are named Chloe and Alfred. These people seem to lack quality customer service and have forgotten what time they close and what is considered fresh and good quality ingredients which include fresh meat. The fact that they didn’t want to make anything not even meat for the next hour is truly disappointing. . Also why are the chips always stale and old? This is an everyday thing at that location. I refuse to pay money towards a restaurant that doesn’t care for their customers. People work and get off at 9pm or later, they shouldn’t stop providing friendly, accommodating service because they are lazy and don’t want to clean things up. They should be making food until the closing time. I ended up leaving. Not okay. I’m disgustingly disappointed and this is NOT THE FIRST TIME this...

I should start this review by clarifying that I am a burrito snob, so I am especially critical of restaurants that specialize in making them, i.e. Chipotle. Upon learning that Sofritas were to become available at all Chipotle locations, I was giddy with excitement. Frankly, I had grown tired of always ordering a burrito with side condiments only. I give major kudos to Chipotle for implementing a tofu item onto their menu.

This location was nearly empty and spotless when I decided to go in for lunch last Saturday. I confidently and excitedly ordered my Sofritas burrito and moved along the serving line picking out my supplemental burrito accoutrements. The girl behind the counter had said this was only the second or third time that she had made a Sofritas burrito. Apparently they aren't very popular in Tarzana. When I reached the register, the manager asked me if I had ever tried the Sofritas before, to which I told him no. He then proceeded to give me a coupon for a free one the next time I visit. On that end, terrific customer service.

Fail #1 - lack of foil wrap. It is my opinion that all burritos must be wrapped firmly with tinfoil so it stays nice and neat and the burrito does not spill its ingredients out with each bite. Fail #2 - excessive filling of every single ingredient.

Quality can never be compromised when it comes to burritos. Take heed,...

Edit: Taking this down two stars. The last 3-4 times I've been here the staff just seems miserable. They don't seem happy to be there. Also, there have been a few times when I'm there before 11.30 and they hardly have any product. How is that possible? The last time we went the steak tasted funky.

Chipotle is chiptole is chipotle right? Well, the things that can make one Chipotle stand out over another are 1. lines (or lack thereof) and 2. parking.

The Chipotle in Tarzana may be the best in Los Angeles. There is AMPLE parking below the shopping center with wide spots and slightly less crazy people than normal. And, for some reason, there's never a line!!

I've been to this Chipotle at least 20 times and I think the most people that have ever been in front of me has been 4. Most of the other Chipotle's typically have a line going out the door if it's lunch or dinner time. Maybe because I don't work there I'm missing out on some mad crowds during the lunch crunch but I somewhat doubt it.

Anyway, if you're in the valley this is the best...