Kravings — Restaurant in Los Angeles

I’ll start off be saying my family has hosted events here for years and we have always had a great experience- especially with Louis, one of the managers. However, this last event that we held at Kravings was just okay and the treatment we received from manager David afterwards means we will not be coming back again.

We held my son’s baptism brunch here, and Louis with the manager in charge that day. When we came in he immediately recognized my family and was incredibly generous with his hosting. My guests enjoyed the food but we had several food items missing, particularly the lox from the brunch menu. This was disappointing because I have a few guests who only eat fish. Not to mention the steak, kabob etc was never brought out.

I had 4 guests who came later than expected and they were not given the full service (several dishes not brought out, not offered drinks etc). It was like they wanted us to just leave, even thought our contract allowed us to have the room until 3pm.

I worked with David- the other manager- on the contract, and initially he was great to work with. When I emailed him after the even stating we didn’t receive several items and that we had a guest who did not eat and should not be charged and wanted a partial refund, he became defensive and rude over email, stating he needed to “clarify” things for me that occurred, even though that had nothing to do with the missing items or being charged for one extra person or having 4 guests not get the full service.

There were a few other things that did not go well on this day, but the experience was still good for my guests overall. I am mostly appalled at this level of engagement with David. What used to be a place that held fond memories for my family, and was supposed to be a happy day for my firstborn child is now bitter because of the treatment we received.

My family and I will not be returning and I recommend you just go to Fogo de Chao for your event- it will cost the same and the food will be better.

EDIT TO RESPOND TO OWNER: David, I don’t understand why you continue to make false claims about the event and what you assume you provided. You were contractually obligated to provide ALL the food you offered on the menu which we discussed on the phone and via text, and your team simply did not provide it. It should not be based on demand, I had instructed it to come out well before the event. If this were any other restaurant and we paid for something from the menu and did not receive it, we would not be charged for it. Simple as that. Additionally, I did not ask for any sort of accommodation except that you refunded the money for the four guests that did not receive the full service, and they themselves felt rushed and dissatisfied. You can try to be diplomatic on a public forum like google but your email responses to me were rude and disrespectful and tried to manipulate the facts of event when you were not even present. It was truly your email exchanges with me that colored this experience, nothing else. Again, my family and I will go elsewhere for our banquet needs...

Overall: My experience at Kravings was nothing short of exceptional. From the moment I walked in, I was greeted with a warm and welcoming atmosphere that set the tone for the evening. Every aspect of my visit exceeded my expectations, making it a memorable dining experience.

Food: The food at Kravings was simply divine. Each dish was a masterpiece, showcasing the rich and vibrant flavors of Brazilian cuisine. The meats were perfectly grilled, tender, and juicy, while the sides were fresh and flavorful. The variety offered at the churrasco station was impressive, and every bite was a delight. I highly recommend trying the Picanha and the Brazilian cheese bread, both of which were outstanding.

Drinks: The drink menu at Kravings was equally impressive. The caipirinhas were expertly crafted, balancing the sweetness and tartness perfectly. The wine selection complemented the meal beautifully, and the staff was knowledgeable in recommending pairings. The tropical cocktails added an extra touch of Brazilian flair, making the beverage experience as enjoyable as the food.

Service: The service at Kravings was top-notch. The staff was attentive, friendly, and knowledgeable, always ready to assist with a smile. They went above and beyond to ensure that every need was met promptly. The attention to detail and genuine hospitality made the dining experience even more enjoyable.

Ambience: The ambience at Kravings was perfect for a relaxing and enjoyable meal. The decor was stylish and modern, with a hint of Brazilian charm. The lighting and music created a cozy yet vibrant atmosphere, making it an ideal spot for both intimate dinners and group gatherings. The overall vibe was lively and welcoming, adding to the overall dining experience.

Yes, without a doubt! Kravings is a must-visit for anyone looking to enjoy authentic Brazilian cuisine in a wonderful setting. I will definitely be recommending it to all my...

Found this place and decided to surprise my boyfriend for his birthday. Made reservations for a Saturday at 6:30pm. We got to the location, walked in and waited for about 10-15 minutes to finally be greeted. So many employees walked by us and at least 2 behind the front counter not even smile or greeted us or at least said "someone will be right with you shortly". This got me a little agitated because there was no wait or anybody else there beside us & to pay this much money you'd expect a restaurant like this to have at least better service. (Wouldve been 4 or 5 stars if this didn't happened) We finally got seated at a booth by the bar & our server was Julian. Pretty much told us how things goes since it was our first time dining here and took our drink order. I got the drink of the month which was the Mint Lychee Caipiroska and omg who made this drink! Its so good and you cant even taste the vodka... Meat servers were very attentive and friendly. Some beef had alot of fat but you can always request for no fat. The salad bar/condiments were good and I wished they had some lemon/lime for the meat. If you want some sauce you have to get up to go to the condiment bar and I only saw a salt shaker at my table. Simple sushi rolls at the bar was so amazing and tasted so fresh. They had amazing flavor in them and you can just eat them the way they are made. And to end it off they gave us a complimentary birthday caramel flan which was good. Overall, it was a good experience with the food and service needs to step it up since they do charge a 18% service fee. Ill give this place another shot, but more like I'll come by during happy hour and dining at the bar next time and see how...