El Pollo Loco — Restaurant in Los Angeles

This El Pollo Loco is one of the worse locations I have been to. I will only continue to purchase from this location because how close it is from my home. Every time I order online, they always forget something. I wasn’t going to write a review because I didn’t care too much, but they keep on forgetting something and now every time I get food from there, I check the bag. I have even spoke with the manager, I believe his name was Omar, and he said this problem would be resolved and it still hasn’t. The only thing he was give me free guac and chips once. Almost every time I walk in at around 3:00pm, all the workers and grouped together chatting it up while there are tables in the dining area that should and NEED to be cleaned. Also whenever I come in for my mobile order, all the workers ignore me. It will take a good five minutes in order for someone to help me out. The workers won’t even be doing anything. They will either be chatting, or in the back, or they would waiting at the register waiting for someone to come in. Like I can see my food from across the counter. The management has gone so far downhill since after Covid. Management and Omar, you need to do a better job with your workers and your business. It’s honestly unprofessional, rude...

I ordered salad but the salad i beleive it was the manager who has big mouth who gave me wrong salad, when i informed her she raised her voice telling me this is your order if you want different salad you should have ordered that salad and she sounded yelling at me in front of so many peopla. Aside from that i saw the lady who looks like asian, she has been working hard alone in front being helped only a bit by the manager who kept scolding her while she works fast and very polite with the customers. The manager sounded she is pushing her to work faster while she is already fast, how can you expect one staff to process the orders of many people? Yet the manager is so rude.. plus that manager have no manners treating customers, and i did not like the taste ofbthe salad. I will never come back to this location, id rather buy roasted chicken from orher restaurants and make my own impretty sure clean salad. Whoever is the owner of this restaurant should change that manager who is so abusive of the staff and customers. If i am that staff she kept blah blah blah , i will sue her. Poor asian staff looks like the manager is...

This night august 25th I was blessed by speaking with the General manager Ms.Rosalina Arreola. She made sure I got all the help needed when placing my order. today is my dads birthday, Y a mi papi se le via antojado el pollo loco from here we always order pollo loco from her location but usually is my sister getting it for me to give to my dad 🙏🏻. I live in Texas and I was trying to place the order through Uber eats,I couldn’t place the order through the app I was having issues will placing the order Ms.Rosalina Arreola went out of her way to delivered the food to my dads nursing home. I’m so grateful for coming across Ms.Rosalina. GOD BLESS HER AND HER CO-WORKERS FOR HAVING A OUTSTANDING MANAGER 🙏🏻..hoping to soon fly out there to meet Ms.Arreola.this is the number one spot that’s why we love...