Express — Local services in Los Angeles

Maybe this place is good if you are young?

Granted, I'm not their demographic. I'm a 50 year old mother and everything in here is targeted for girls under 25. So I understand when a salesperson doesn't jump to attention when I walk in. But you know what comes with age? High credit limits, among other things. So when I needed a top of a particular color and went in there on the off chance that something might work, I didn't expect to get ignored as I paraded all over the store holding said top. I wandered in and out of the locked changing rooms hoping someone would offer to unlock one. No one did. I put the top back and left. No wonder mall stores go out...

I have been coming to this location for years and I have always been treated nicely and respectfully up until today. I came across Natalie (Not sure that’s her name). And apparently she owns Express because there was no other supervisor/ person above her. I try to give everyone the benefit of the doubt, we all have bad days but today I just have a bad feeling about the whole experience. I’m really hoping if in fact she is a supervisor that she gets better training. I’m sure I am not the first person or the last one to complain about her attitude...

I needed some sport coats for work and came here in a bit of a rush. I love the selection of men's clothes they have. I will definitely come back because of the service though. Everyone in the store was very friendly. Adamari helped me find exactly what I was looking for, patiently waited while I tried them on, and made sure everything was perfect...