I never leave reviews. I don’t care enough. But Maru on Santa Fe left such a bad taste in my mouth—not from the drink, but from the attitude—that I had to say something.
Not sure where Maru gets off hiring baristas with such pompous, condescending energy—or maybe that’s just part of the brand now? Because the way your staff talks down to customers is actually wild.
For context: I grew up in the coffee business. My family owns Coffee X Change in Tucson (not in LA, so no, this isn’t a plug). I was a barista from age 11 (literally) managing a shop by 18. Coffee’s in my blood. I know what good coffee culture looks like. This? Is the worst service I’ve experienced in LA.
One time I asked for a matcha with cream top (offered to pay, obviously), and was met with a flat “No, we can’t do that.” Another time I asked for a little extra cream top on the side and the barista smiled—like I was being absurd—and said, “Oh no, we can’t do that.” I genuinely thought he was joking. He wasn’t. Even when I said I’d pay for it, he just kept smirking and refusing like he was on some power trip.
It’s giving Gen Z blank stare, passive-aggressive superiority complex, and a weird sense of gatekeeping… over foam.
Sadly, it’s kind of peak LA to act this pretentious over a latte.
Meanwhile—Malou in Brentwood? The friendliest baristas I’ve met in a sea of coffee snobs. Olive & James on Melrose? Always happy to toss in an extra lotus cookie or cream top—no drama, no ego, no cold stares.
Maru, your drinks are good. But anyone can make a decent shot—I was doing it when I was eleven. What’s actually rare? Being kind. Having basic customer service skills. And not acting like you’re better than the people who keep your business alive.
You’ve officially become overpriced coffee with a superiority...
Read moreIts unique blend of historical grandeur and modern amenities makes it a memorable experience. What's Special:
Historical Heritage: The Maru Coffee is not just a hotel but a living part of India's history. Its architecture and décor take you back to a royal past.
Luxury and Comfort: Every room in the hotel is a cozy oasis, blending classical décor with modern amenities.
Variety of Restaurants: You will get a chance to taste cuisines from around the world as well as Indian cuisine here.
Amazing Views: With a panoramic view of the Arabian Sea, you can enjoy a calm and peaceful atmosphere here.
Guest Service: The guest service at the Maru Coffee Los Angeles is world-class. The staff is always ready to help and makes every effort to make your stay memorable.
Cons:
Price: The Maru Coffee is a luxury hotel, so staying here can be a bit expensive.
Crowd: The hotel is always packed with tourists, so you may face crowd.
Overall, Taj Hotel Mumbai offers a unique experience. If you are traveling to Mumbai and looking for a luxurious and memorable experience, Taj Hotel Mumbai is the perfect choice for you.
Here are some additional tips:
Plan your trip in advance: Taj Hotel Mumbai is always busy, so it is best to plan your trip in advance.
Find out about different types of rooms and packages: There are different types of rooms and packages available at Taj Hotel Mumbai. Choose the best option according to your needs and budget.
Check for special offers on the hotel website or app: You can find special offers and discounts on the hotel website or app.
Last Words: Taj Hotel Mumbai is an experience you will never forget.
Do you want to know more about Taj...
Read moreMaru was my most anticipated coffee shop in LA. However, as I keep going back, my experience just isn't consistently top-rated. It still earned five stars from me, it's just not the perfect coffee shop I was looking for.
The first time I made it to the original Arts District location, I had a set: an espresso and a macchiato. For someone who usually drinks flat white, the set was intense but not harsh, and the meticulous latte art on the macchiato gave me a sense of familiarity to ease into it. I was also mesmerized by the airy, minimalist style, the ample and soft morning light, the glass wall roaster and cupping room, and the genuine though restrained courtesy with which my coffee was served.
However, during my next visits, I was once treated with a capp without latte art. I saw the barista pouring milk into the cup without even holding it. It was extremely disappointing, especially because I expected only the perfect cup from Maru.
To give Maru credits, their coffee is never bad. If I only care about how coffee tastes, that cup of sloppy capp was still better than many cups I got elsewhere. I have also had an amazing Cream Top, Maru's signature drink. The three coffee beans floating on the thick, smooth cream top is all the difference it needs to stand out from other Cloud drinks one can find...
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