McDonald's — Restaurant in Los Angeles

I ordered through the app and the only available pick-up was through the drive through. I patiently waited in the slow line at the drive-through. When I got to the speaker to place my order, I noticed that there was a buy one get one for a dollar deal on one of the sandwiches that I ordered, specifically the fillet o fish. I asked if I could still get the filet o fish sandwich for a dollar since I ordered one. They attempted to charge me for a full price so I told him that I was just gonna drive up the second window to explain it to them. The guy who was handing me my food, asked me if I wanted that extra fish sandwich. I told him I do but for the deal that they have, which is a buy one get the second one for a dollar and not the full price. he told me that I couldn't get it for a dollar because I already paid through the app. I told him that it wasn't advertised on the app and I didn't know until I got to their menu outside the drive-through. I asked if I could cancel the order then re-order so I can use the deal. He said that he didn't even know how to do that and that Im just gonna have to take the order as is. I asked if they could make an exception in having me pay for the extra sandwich for a dollar as stated on the deal. He said no. I politely asked if he could ask the manager and he rolled his eyes while shaking his head towards his colleagues. He supposedly went to speak to the manager and the supposed response was a plain no. The manager did not even speak to me personally. I was just told that she said no. I then said ok then he sarcastically said have a good day to me, knowing that it was night time and I was not happy with the outcome. I was more upset of the way they handled the situation. It was bad enough that they were slow at the drive through, then the guy had the audacity to give me attitude when I was just asking for assistance to possibly make an exception since that was the advertised special. I am very disappointed with the way they treated me. I buy there almost everyday, but now it will stop. I usually don't write reviews, but when these people become disrespectful, one will feel obligated to warn others so that they would not experience the same horrible experience I did. They are also always sloppy in wrapping the food. Most of the time, the sandwiches are out of the wrapper. Workers there need to be retrained for food handling and especially for customer service, most especially the night crew! There’s another McDonald’s on Osborne and Woodman Ave. It’s not that far from this location. Try that instead of this location. Maybe there you will get treated better...

Today I went into McDonald’s specifically this location since I live down the street I ordered a spicy deluxe meal large with a water and 2 strawberry pies it was already upsetting to not receive any ice because it’s in the 100s today but the meal itself was just old not fresh at all the meal tasted old like it’s been sitting under the warmer for hours (how I know I graduated from culinary school plus worked in the kitchen industry for 10+years) I know the difference and plus the fries were literally cold old fries at the bottom plus they forgot my pies I called the store to see if I can get my refund because this has happened even when I order through door dash but I figured I would get a different experience if I order inside the store the employee who answered the phone when I made my complaint decided to tell me I can’t get my refund but they can make me a new meal I want my whole refund because now it took a complaint for them to realize where they messed up at I understand it’s tough working but stop giving old food this is unacceptable I just want my refund I don’t want a new order this shouldn’t have happened in the first place especially since I have to walk all the way back to the store just to do a do over which is very unnecessary when it should have Ben done right in the first place McDonald’s just needs to get shut down until they hire people to make orders FRESHER (literally bought an old meal smh this is ridiculous I couldn’t even eat it because it was so darn lukewarm literally hitting coldness...

I really can’t believe a major food chain like this and as much money they bring in, has the audacity to not have a working ice cream machine 🤣 they need a new contract or something because this is crazy. But in all seriousness though this restaurant is filthy… We know that there is a large homeless population here but they don’t take any extra health and safety precautions to protect their actual patrons. I’m not being mean but a lot of McDonalds lack proper health and safety protocols. I remember back in the day you’d see that housekeeping employee all over the restaurant cleaning the tables etc. I guess it either the kiosks or health and safety. Sorry I’m ranting but it’s disappointing, to see them serve food on a brown tray with no liner, so your food is touching that tray that I know is just wiped down. I was concerned for the person receiving their food so I asked where the liner was and they said they don’t have any. I use to be a manager at McDonald’s when I was like 19 years old and our requirements for maintaining a clean and safe restaurant were strict. I just orders a Sweet Tea and I’m scared to...