Pizza Hut — Restaurant in Los Angeles

I've never had a this bad of a problem with Pizza Hut before in 12 years. But this location is the worst I've ever been to. I order nights, 8PM - 1AM. The customer service here at this location is terrible. Twice there was a young women with blonde hair with black faded skinny jeans. First time I walked in she didn't even look at my face. Her head was completely faced down sorting recipes. She did not say hi, or hello. I said hi and my name and I'm here for a pickup, then she went to grab the box of pizza and put it on the counter and resumed reading the recipes lol. I even had my debit card and ID for verification, it was insane, I could of just randomly guessed the right name. The 2nd time she said something in Spanish, I don't speak Spanish but I said hi I'm here for so and so and then she became very serious, completely dropped the smile and did the same exact thing. Grabbed the pizza box not looking at my face and put it on the counter. Without any warmness or care for the customer at all. The other experiences I had were pretty bad also. 2nd pizza was very dry, most likely they were lazy and gave me old Pizza someone never picked up. Then at 12:50am a month later at night, 10 minutes before they were closing, the driver delivered my pizza to me and had me sign a paper. He seemed friendly but then when I opened the box, it was horrible. It was an old Pizza that had been sitting out for 8 hours. It looked disgusting and was completely inedible for $22! It was the worst Pizza Hut experienced I have ever had in 12 years. When I called the store and spoke with Jackie at 10AM she literally just instantly offer me credits. I mean credits are fine but I could of at least just explained what happened. Jesus. The last thing was today 2.15.22 10:20PM, the pizza was absolutely undercooked. The bread was moist and almost wet from lack of being cooked and then my stomach began to experience serious diarrhea. I went to the bathroom after and said enough. You guys deserve 1 star. I've seen other young men here who were the same, very serious. No smiles, terrible customer service. Everyone seems tired and no one honestly cares about their job which is sad. No one here seems to have hope or pride in their work. It's like they are all broken and made so many mistakes and heard so many complains they literally don't care anymore. I'm almost 100% confident the store manager and franchise owners here have terrible training and really bad communication. I've seen terrible places like this that the owners only care for the money. In contrast little Caesars Pizza by my house tastes more fresher and cooked very nicely with much lesser mistakes with 60% to 70% less of the price. I will never go here again. I think you should never go here either. At my job, customer service is our number one priority and we have insane quality control. My mangers and leaders push us hard, our training is excellent and our communication is excellent. This place...

Absolutely horrible delivery service from this location. I do not recommend this location at all. Due to ordering from an existing account, our pizza was made at this location instead of the location in our “jurisdiction.” The delivery man texted us stating he had arrived and that’s when we realized he had gone to our job site instead of our home. We realized our mistake and apologized. He asked for our home address and we waited, confident he was on his way. After another 20 minutes, we realized he was probably lost. We called to ask what happened and he said he couldn’t deliver to our home because it was too far for him. He did not have the kindness or common courtesy to update us that he was not delivering our food. We had already payed and had no idea which location he had come from since it was not our home location. We tried calling him back to get the store location and he sent our call to voicemail. After several google searches and multiple calls to different Pizza Hut locations, we found out he had delivered from this location. The manager apologized, promised to return our money and send us picture proof of the voided transaction, but we had to call again because she did not send us the proof. She stated that she had other, more important things to do before she could help us. We ended the whole ordeal hungry and frustrated. Needless to say, we...

We have ordered pizzas from this restaurant for a number of years. Usually, we are quite satisfied with the pizza and the delivery. Tonight, however, we got burned. Pizza was a little late but the worst part was that the pizza was almost cold. Not even room temperature. Supposedly it was brought in a hot bag, but either the bag failed, or the pizza sat around a while after it was made and so it went into the hot bag not so hot. Lukewarm pizza may be good the day after, but when you order it for dinner and it is not even mildly hot, not so good.

Then, we had ordered extra cheese, but the pizza had NO extra cheese, and the ham, bacon and pineapple (which we can no longer order as a Hawaiian Luau pizza- have to custom order it as it is no longer a speciality) were very sparse. What a disappointment! It will be quite a while (if ever) before we order ANYTHING from them again!

Pizza Hut has a whole new menu but nothing looks appetizing and so why bother? I called them and complained and they did offer to make a new pizza and deliver it, but our company couldn't stay and wait for another pizza to arrive, nor did we feel like dishing out another tip to the deliverer. Sorry, Pizza Hut, but you have lost...