McDonald's — Restaurant in Los Angeles

KEITH BARTHOLOMEW 501 E . 6th Street Los Angeles, CA 90021

McDonald's Corporation 2111 McDonald's Dr. Oak Brook, IL 60523

Dear McDonald’s Corporation,

My name is Keith Bartholomew, today I was with a female companion named Kendra Patton at your McDonald’s located on 1310 Olympic Boulevard. We purchased a Big Mac Meal and a Six-piece chicken Nugget meal with my credit card without incident. Once our meal was prepared I took the tray of food with two cups that were given for the meal (see copy of receipt) and sat them at our table. I asked Kendra what kind of soda did she want and she stated she wanted to mix hers up and so I told her she could get me a coke also and I handed her both cups that we paid for and she went to fill them up. When she came back to the table she said that the security guard told her that the patrons of the establishment had told him that she got the cups out of the trash and that she needed to show him her receipt he (named Rivera) also stated after I verbally confronted him about it he stated that the manager had told him this. I asked to speak to the manager and he stated to me that he did not tell Security Guard Rivera that but Rivera insisted that he did. Rivera then told me that he wanted to see my receipt and that he was calling the police if we did not leave. I told him I wanted an apology for stating that she did not pay for her food but worse that she got the cups out of the trash without any evidence whatsoever that she did this. He then told me that he was going to call the police if I didn’t show my receipt. I told him that I was not showing him anything and he was more than welcome to call the police because we not only paid for the meal it was sitting right there on the table untouched. I asked for an apology and the manager apologized, however, the security guard did not, and was very unsympathetic even though he was wrong and was lying because one of the stories he presented to Ms. Patton was evidently a lie. I am still incensed about this as I am an African-American and I used to work at McDonald’s throughout my younger years and I never have ever witnessed such a scene. I love McDonald’s but I won’t tolerate what happened today and I will be filing a complaint regarding this with the BBB and any other channels to deal with this matter. I have never been treated with such contempt by any business establishment when I paid just like all the other customers I would never had gone this far if that young man had just apologized to Ms. Patton and he would not and I told him that I will pursue this and I intend to keep that promise since no apology is forthcoming I will exhaust every avenue available. I request an investigation into this matter the entire restaurant witnessed this as well as everyone at the cash registers who work there he stated more to her however, I only know what she told me I don’t normally get upset but this is unbearable that she went through something like this just to eat at McDonald’s. I will hold you accountable for this win or lose if something is not done about Mr. Rivera and Manager Jorge We are not trash and will not be treated like it. We were the only blacks in that restaurant and to be treated like that makes me feel less than human and I’m sure Ms. Patton who is mainly the subject here felt much worse this is inexcusable and is not what I know your company to be...

The food, like any Macdonald, terrible attention, tired of coming to this place for my time, customers have to witness the verbal fights risen between them, an old lady who seems to have worked his prepotent attitude with her classmates because they have raised her position, shouting at all the young people (they show more education than her and they only listen to her) and with her face always with a grimace of anger. Unfortunately, we have to start the day all the people who arrived at that place to have breakfast ... a lot of disorganization and lack of communication, the wait for food is very long and it remains in the bar until you have to ask, they deliver it to you cold it's terrible !!! (Olympic and Central in Los Angeles)

La comida , igual a cualquier Macdonald , pésima atención , cansada de venir a éste lugar por mis tiempos , los clientes tenemos que ser testigos de las peleas verbales subidas de tono entre ellos , una señora de edad que parece que le ha funcionado su actitud prepotente con sus compañeros porque le han subido de posicion, gritándolea todos los jóvenes (ellos demuestran mas educación que ella y sólo se limitan a escucharla) y con la cara siempre con una mueca de enfado . Desafortunadamente asi tenemos que comenzar el día todas las personas que llegamos a ese lugar a desayunar ...mucha desorganizacion y falta de comunicación , la espera por la comida es muy larga y permanece en la barra hasta que tienes que estar preguntando , te la entregan fria. es terrible !!! Lugar : (Olympic y Central en...

This place is super disgusting.. do not eat there. I was just there this weekend with my family as we were heading to downtown LA. However we wanted to stop and get something to eat and use the restroom before we headed to our destination. Well to our surprise we could not use the restroom until we actually bought something and show the security guard our proof of purchase. who was guarding the restrooms. Before he could have access to the bathroom. Mind you, I had my elderly mother with me. Which at her age its difficult to wait too long when she has to go. I was furious!!!. I had to ask my daughter to go and buy something quick so we would be allowed to use the restroom. And I thought that was bad. Now to my surprise, when I walked in the bathroom. They were disguising beyond my imagination. No toilet seat covers, the trash was literally halfway up against the wall in one of the bathroom stalls. No paper towels. Toilet seats where pee'd pooped, urine on the floor. Total disgust.. I complained to the manager and told her.. I couldn't believe they were making people show a receipt before using the restroom. This should not have to happen at any...