Panda Express — Restaurant in Los Angeles

BEWARE! DO NOT COME HERE!

I came in today and was helped by Joseph. I ordered 3 plates and chicken egg roll, but unfortunately they had ran out of some items, so I had to wait. Another worker by the name of Diana came to complete the order once the food was ready. She charged my but when she did I noticed it was fairly low in price. I had asked her if she got everything and she said yes. She handed me the receipt and I noticed she had missed a plate. I told her and she was arguing with me saying that the other plate on the side wasn't mine. Joeseph came back and told her that the plate was mine and she packed the plate and charged me. She gave me the bag but I notice that she did not give me the fortune cookies like they normally do, so she stomps off to the back (literally) and grabs a box of the cookies. She places the cookies on the side and charges the other customer. After she charged them she asked if I got the cookies. I told her no and she proceeds to reach into the box and grab a HANDFULL and tried to give them to me. I look at her and tell her I only want 3,so I grabbed 3 from her hand and walked home.

I get home and my dad noticed that his egg roll was a veggie roll. I look at the receipt and I was upset now because she charged me for the chicken egg roll but o ly gave me the veggie rolls. I walked back over to panda and spoke with a Manger and told them that they gave me the wrong order. She apologized but they did not have any of the chicken egg rolls ready and I would have to wait 10 mins. She comes back and gives me two. I told her I didn't want two, I wanted to tell her about the service of the day but she was way too busy. She ga e me the rolls and walked away.

DO NOT EAT AT THIS PANDA. I used to come her often but up until recently their services have...

Panda is running a promotion for lunar year where if you scratch and match three of the same you win the buy one get one plate offer. Today I received an email with the promotion directly from Panda Express I played the game matched all three won the buy one get one free offer but when I went to the store none of the employees had a clue about the promotion I spoke to the manager manager was clueless and did not go any further to try to assist even though the store is plastered with several lunar year promotions and banners I reached out to complaints department but I don't expect a response this feels more like a gimmick and the way to bring customers into the store rather than an offer. It was a waste of my time to have to drive to the store only to have the offer a declined I was so...

I would honestly give 0 stars but I it won’t let me they are so disorganized they have customers all bunched up in a small room for pickups no social distancing going on at this restaurant and one employee with a bad attitude told us just to go inside and ask for our food when there were already people inside trying to pick up they’re food as well not going back to this Panda Express. I’d advise whoever is planning on ordering pick up at panda in the Sylmar San Fernando Pacoima area to go to the Panda Express on Paxton by the Costco they actually have a great pickup service. Also missing a couple of items...