Starbucks — Restaurant in Los Angeles

The take-out Barista today was the BEST!!! I order 2 Matcha Frappuccinos with oat milk for pickup. When I arrived they were minus the whipped cream, but when I asked she explained why. That's what made the experience amazing because she thought ahead and worked smarter not harder. Oh her explanation was, "It's easier to put it on versus take it off" she simply changed the lids and walla perfection. I loved that she thought ahead because even though my order didn't exclude it sometimes we are forgetful people. For those who might be inquisitive there's a slight milk intolerance some is okay, but too much is a system overload. Have to pick your battles wisely 😊

Back to the barista, she did all that with a smile while moving effortlessly making the remaining orders. As I inquired about the lemon loaf she informed me it was on its way as she regained the male barista's attention, who was looking to join her other co-workers who were all to the left viewing something in excitement on a phone. She said, "I'll remember the name...

Starbucks doesn't want my loyalty anymore... customer service is the only aspect still performing to Starbucks standards... individual sites (with a small fw exceptions) seem to be governed by the standard millennial attitude of the day regional managers don't even call back anymore to see what the problem is? Came back to this store today ... only to find that the staff still not very well trained: had to end up calling CS bcs batista did NOT apply 25% discount offer, and was unable to correct error when I brought it to his attention... {smh} Also, my order was incorrect! No idea why this store cannot...

I would give this place 0 stars if I could. Terrible, terrible service. The service is slow. After being passed up by 6 customers who came after me, I asked if my breakfast sandwich was forgotten. Keep in mind, all you have to do is MICROWAVE the sandwich. The older lady behind the counter looked at me and continued with what she was doing instead of inquiring about my order. I had to ask 3 times. On the third attempt, I gave them an option to make the sandwich or refund my money. Pay attention to your customers. Less talking and better service goes a long way. I will never come to this...