Subway — Restaurant in Los Angeles

Im a regular customer at this specific subway and I’ve noticed something is not right with the overall total of my sandwiches. I’ve noticed that when I order a sandwich online versus when I order something in person the total comes out completely different. I order the exact same thing, which is a turkey sandwich but why is that when I go in person my total comes out more than when I order online? I recently noticed when I order in person I’ve been getting charged a #15 but online I always order a turkey. I have NEVER asked for a #15 because I know that it comes with more meat ,as it says online and I don’t like that, so why do I get charged a #15 when I always ask for a turkey sandwich? I understand that there are two options of ordering like a #15 Titan Turkey and an oven roasted turkey but I do not ask for 15 when I go in person EVER. Also, when I get charged this way I never get more meat. What is going on? I’ve been going to subway for a long time now and I’ve debated whether or not I should write this review. But based on all the reviews I’ve seen here I can clearly see that the owner hasn’t done anything to resolve this. Do better. This behavior is completely unacceptable. I go to various subways as my job requires me to travel and this doesn’t happen elsewhere and only here. Anyone else reading this review check your receipts and  DON’T BE FOOLED. This is not okay. I expect you to resolve this matter and talk with the manager ASAP. You...

The guy (manager I believe) is very unprofessional. I called for the 2nd time in one month regarding them not reading the details on the online order and he clicked on me, I called back and asked for a refund and he clicked in me again. IF THE OWNER IS READING THIS: please educate your employees, the guy who I believe is the manager is very disrespectful and the people making the sandwiches aren’t READING the instructions. If this is the way, you’re treating the people here in Sylmar because you’re the only SUBWAY® in this area, then just sell your restaurant so that the proper owner can handle business accordingly. Not to mention how they have a motorcycle with an open gas tank in the bathroom, the bathroom is a single stall, that is disgusting, I also noticed that when they are changing the ice, the person doing it, is not wearing gloves. I will also be reporting this to the Better Business Bureau and maybe even the...

Patricia is a rude woman. Horrible costumer service ... First I came asking for water 💧she was ok and gave me a cup and help me used the new machine ..10 mins later I came to buy a six inch sandwich and she helped me but she messed up do to the fact that she got upset 😡 when I asked her if she was upset because she seem upset in the first place.. as soon as I asked her that she said that that was disrespectful and she said are you homeless because you seem homeless .. she made me feel horrible 😞..... I told her that that was rude and disrespectful.. I also told her that I had ask her first if you was having a bad day .. nicely but she was less of a person because that ? Was out of place .. Served by: 22 9/25/2023...8:57:16 Term ID Trans# 10A-1071918 .. I hope she gets a new job... where she does not do...