Taco Bell — Restaurant in Los Angeles

IF YOU ARE USING MOBILE ORDERING, BE ADVISED:

1. The person who placed the order needs to pick it up with photo ID and the card used to place the order.

Why am I telling you this? Because they won't tell you this until you after the fact.

I placed a mobile order on 9/5/16 (about $13 total) and my husband went to pick it up. We've done this several times before without issue. The email confirmation does not stipulate that the person who placed the order, or their ID/card must be present. As soon as you place the order, your card is charged. When my husband got to the drive through to pick up the order, they wouldn't give him the food and said that I would have to come pick it up myself (how's THAT for convenient?). After a lot of back and forth, he finally said that he would just order the same thing and pay with his card. The woman in the drive through said if he was paying with his card, she needed to see his ID because "how do I know you're not a liar?" He left without any food and I have been working on getting my money back ever since.

I immediately tried calling the store and they didn't answer. I then called their corporate number and they said they'd put in the refund request and that the regional manager would call me back within 3 business days.

I didn't hear anything or see any charges reversed, so I started reaching out to Taco Bell customer service through Facebook. They were nice, but again, nothing happened. After 8 business days and me complaining more, they finally asked for a screenshot of my email confirmation so they could request the refund. I followed up the next day and they said the refund request has been submitted but refunds take 7-10 business days to process. Mind you, this is 8 biz days after I made my initial call to corporate!

At that point, I was beyond irritated, so I started becoming "that" person and tweeting complaints at them relentlessly on Twitter. Lo and behold, the regional manager finally called and explained the local franchise has made the $10 card charge/ID requirement. Initially she said they don't normally process refunds, and that people deal with issues like this by contesting the charge with the bank. REALLY????! Then she offered for me to go to the store and get a refund in person. SO YOU WANT ME TO DRIVE BACK TO THE STORE TO GET MY MONEY?? Then she said she'd make an exception and send me a money order. It was such a frustrating conversation. My whole point is that mobile ordering is supposed to be convenient, but they've made it a complete pain. And treated my husband suspiciously. And made it SO DIFFICULT to get my money back.

Long story short, this franchise is terrible and I will never return.

#notacosforyou...

The morning crew is always really nice and sadly know my regular order haha but they are all nice and friendly. The few times I go in the evening however there is always like a 20min wait for dinner rush and it seems the cars do not move for literally 5 min. But all were still friendly. Nvr order a Crunchwrap here though. The team always makes them really small whether you get black beans or original. Quite ridiculous considering they are $5 each and there’s mostly tortilla and lettuce every time. 3 stars

Update new visit:

The manager is always so rude. Since I go often there are occassions where there is a mess up. No biggie but every time I’ve talked to the manager he is unfriendly. I believe his name is Michael. I called after ordering a breakfast wrap that had a cold hashbrown. Wanted to let them know their hashbrown machine is off. He implied that I was lying about the hashbrown not being cooked properly bc they check the temperature every time. Clearly not the case since mine wasn’t cooked right. It was room temperature and slightly cold in places. He was so mean on the phone and said he would happily make me another hash brown. Not even a new breakfast wrap! I’ve never been treated so rude before over something so small. Needless to say I didn’t go back for a replacement and definitely didn’t finish it. Every time I go this place is so stingy w everything. The hashbrown issue was a clear example of not wanting to replace the product but only the hashbrown inside. The only good thing about going here is getting their $1 drinks during happy hour....

My order was the abosolute simplest. It comprised of (3) Taco Supremes and a Steak Burito Supreme. My 6yr old Grandson could manage this. First of all, with a closing time of 3:00am, I wouldn't expect mopping the floor of an empty fast food restaurant would be the priority at the dinner hour. With a busy drive thru, you wouldn't think there would be time for horse play either. After working a long busy day, my wife an I thought the neighborhood Taco Bell would be an easy in and out with no hassle. Not so! The simplest order turned into me having leave my wife eating alone because a group of youngsters, clearly with no work ethic, no pride in their work, a disregard for other people's time, a careless approach towards quality assurance, no respect for the Taco Bell Brand, and a lack of concern and respect for the Owner of the restaurant, decided to grace us with their version of quality service. To totally disregard a customers order to the extent of not caring to confirm that one out of only (4) simply items, the Steak Burito, was ordered with Steak, and not ground beef, was asinine. In today's economic environment, where four simple items from Taco Bell ring out at nearly $20.00, oblivious young people, with a mindless perspective towards serving customers in the food industry, should be home playing video games with their youngest siblings. This location needs a personnel do over with young grownups who show up to work, ...