Nordstrom Rack — Local services in Los Angeles

Old familiar name, new location, and the same archaic return policy. The kind of policy where you can walk in, be sized up by the manager, and have whatever policy they want for that given individual. Don't get me wrong, people steal, I don't like people who steal, but how do you tell someone and/or insinuate in front of customers that a person has stolen something without even a word coming out of the customers mouth? Don't believe? Don't lose your receipt, you might find that your new neighborhood retailer is much more concerned about your money and not as concerned about you being their customer. Anyone remember? The one that's...

I love how in the follow ups to the ratings, they just apologize for the experience… but can please fix it? Clearly, the management of the store is sub-optimal and dysfunctional, felt by many, reflected in the 2-star overall rating. Besides apologizing, can you please list out some measurable action items to improve the...

Buyers beware! I was looking at a bag and was going to purchase, but when I went through it, I saw hidden jewelry in the pockets. I don’t know if it’s the company trying to get people incarcerated or a prank, but I didn’t think...