Trojan Grounds (illy) — Restaurant in Los Angeles

Went in and ordered an iced mocha as normal, guy taking my order was perfectly nice. Then a barista called my name to pick up the order and it was just a cup of milk. I was kinda confused and mentioned that I ordered an iced mocha, they take hundreds of orders a day, I understand mistakes happen and all but figured it wouldn't be a big deal to get what I ordered. The barista then said there was nothing she could do about it and walked away, I just stood there incredulously until she came back and asked what I had ordered, I said an iced mocha and thanked them for remaking it. Then she called my name again to pick up the iced mocha, when I went over to pick it up at the counter she looked me in the eye and said "next time you order, order right" with a heck of an attitude. My friends and I were absolutely flabbergasted at how rude and weird she was, like I said it started as an innocent mistake but then ended with the worst customer service experience I can remember. Would not visit again, I'll go to the one nearby in the village where everyone's always been...

I had a terrible experience here; the staffs working at illy are really rude. Although I am international student from Korea, I do not have a hard time pronouncing english words; honestly, receipt and vanilla latte are very easy words to pronounce even for foreigners. But the staff working there did not understand my pronunciation. When I said vanilla latte and receipt, he struggled to understand and double checked.. and I was very offended by that. No one had any troubles understanding my pronunciation until now, and he was the first one who struggled to understand my pronunciation. I think it is a part of racial discrimination. He seemed to be an Indian American, but my assumption could be wrong though. Please educate all staffs...

As a freshman this was the absolute best place to get snacks! Most of them were terribly unhealthy (like those Goldfish) but it was open 24 hours. So it was just what you needed for a long night of studying. It's a great motivator to power through, knowing you can take a break, walk around, and get a snack. Powerade is a good idea for those memorization or...