Subway — Restaurant in Los Gatos

Paulina, was very rude. Not friendly or welcoming at all. I had some problems online, it wasn’t confirming the order, when I came in with questions. Her response was “ do you want to order or not? “ she gave my lil family the death stare. She made us feel uncomfortable, we didn’t even have to think twice to stay and eat. Packed up and left! We still picked up & paid for our food, even though I don’t believe Paulina deserved our business. She had absolutely no manners. Never heard a please or thank you or even “ I’m sorry online charged you twice “ Paulina’s poor coworker looked scared of her. I hope you have a better...

Tried to order catering online. The online Subway portal forces you do go with delivery. I wanted to do pickup. The online portal tells you to call in or use the web portal. I tried calling this store. A woman answered the phone in broken English and said, "Hello? This is a restaurant". I told her I called in to make an order. She said, "Use the web to make online order." and HUNG UP ON ME. Needless to say, I did...

To be honest I've only been here once. But the one time I did, I wanted to pay for my drinks separately - and got a dirty look from the lady ringing me up, and I mean a really dirty look! I had clearly stated my request beforehand, and it was necessary so I politely insisted, at which point she then rudely did the separate charging as if I had offended her deeply. Sucks...