There was a lady who had been waiting for over 30 minutes for her order. The cashier mistakenly drew a line through the order when the order actually belonged to another customer. In doing so what I can only assume is one of the owners questioned the customer as if she was lying. The customer gave play by play of the entire 30 minute encounter and the lady hesitated before giving the customer her order. The lady(owner) didn’t want to take responsibility for the cashiers mistake and tried to confuse the customer who had all pertinent information regarding the visit and the mistake of both cashiers. Because I stated that the customer was treated horribly I was told by Demetria (cashier) that I would be getting a refund because she wasn’t going to prepare my order. I was shocked at the horrible customer service they gave the customer ahead of me and it didn’t surprise me that because I spoke up that I was told I needed to get a refund because my order wouldn’t be made after I had waited 15 minutes myself.. no customer in no way should ever be subjected to this type of treatment. I’d rather give someone else my money than this...
Read moreProbably the best fried chicken wings in Baton Rouge and by far THE BEST Blue Store wings in the city. I was disappointed today to find out that the fried rice is not cooked to order unless you order a large size and the small that I went ahead and got was bland and watery tasting. I'm not sure if that is because of the frozen vegetables they use, which in my opinion don't belong in fried rice. I'm a strong believer in rice,egg,onion meat only but that is a personal preference. I also don't believe fried rice should sit in a steam table, it should be prepared in a scalding hot wok and served fresh, so maybe that is the reason the flavor is so poor on their product . The meat pies are cooked to order and delicious. The egg rolls are good but not always hot off the grease. The wings however, which are the main reason to go here are always good and almost always fresh off the grease unless you only order a...
Read moreDO NOT BOTHER ORDERING IN ADVANCE! at least...don't order in advance and think you will avoid waiting. Their process is infuriating! I called on a Monday to pick up 50 wings for Friday @6pm. Sure, they told me and asked me to arrive around 545 to pay and they would be ready. I arrived at 540pm, they had my ticket waiting and paid. 15 min passed and still my number had not been called. I asked how much longer..., and was told, the order was actually placed when I paid. WHAT? ...The cashier advised that there were 18 orders in front of mine. Smh. Absolutely NO NEED to call in advance! I waited 1 hour for my order. Mind you this was NYE, but a patron waiting next to me said..."calling in ahead, is a joke". Wings are GREAT! but be...
Read more