Freddy's Frozen Custard & Steakburgers — Restaurant in Louisiana

BEST fast food you can get! This burger out beats any other fast food burger out there by a landslide...and honestly, most other sit down restaurants as well! The meat is good quality with a great taste. Did I mention they use whole pickle slices(yum)?!! They also know how to make the bacon crispy,(upon request) which apparently leaves other fast food restaurant employees scratching their heads, lol. I love that they went a different route by choosing shoestring fries as their side and then dust them with delicious seasoning rather than just salt and pepper. They're definitely a perfect complement to such a tasty burger 😋 ...Then, as if that's not enough and you're not already bursting at the seams, then you have the opportunity to order a hot fudge brownie sunday(add banana and strawberries)....OMG....where is the wheelbarrow to wheel me outta this place??

BTW this location is BY FAR the best location I've ever visited and that is mostly due to a gentleman named Mr. Eddie. My 3 year old had a really rough day at the doctor, so I brought him in for lunch and a Sunday to lift his spirits. Mr Eddie made sure that he did just that. From the moment we walked into the door, Mr Eddie went out of his way to greet us with a smile, explain the menu, make suggestions and complement my son smile. Then when we made our order for our Sunday, he made sure to make it extra special. He really made my son's day. We left with a fist bump, full bellies and big smiles thanks to Mr Eddie and Freddy's! We...

I've never been to this Prairieville location before, so I stopped by the drive thru this afternoon on my way home and had a sort of weird experience.

First, the guy said they couldn't make change and asked if that was okay. I was paying with a credit card, so I didn't care.

I was in the mood for something "extra," so I ordered a large order of chili cheese fries.

"We're out of chili," he said.

"Okay, then just cheese fries."

"We're out of cheese," he said.

So I ordered a burger combo meal.

"What to drink?" he asked.

"Coke."

"We don't have Coke, we only have Pepsi."

"Okay, then Pepsi."

"We're out of Pepsi."

"Then do you have tea?"

"Yes."

"Okay then. Unsweet tea."

I was expecting him to say, "Psych! We're out of that!" Instead he asked, "Anything else?"

I was still in the mood for something "extra," so I said, "Yeah, let me get an order of cheese curds. Large."

"We're out of cheese curds."

"Jesus Christ, you're out of everything. Just the combo meal then."

Then I sat trapped behind another car in the concrete drive thru chute and waited. As I waited, I decided that since I didn't really get to order what I wanted, I'd just tell them to cancel the order and go somewhere else. But the wait grew. Since there was nobody behind me in the chute, I backed up, around the turn, back past the entrance and drove away. I hope they didn't use their last burger patties and buns for my order.

I think Freddy's new slogan should be, "Welcome to Freddy's. We're...

I used to love coming here and haven't been able to lately. Had a chance to tonight - what a letdown. Not only was my order wrong (meaning over half of it couldn't be eaten and was thrown away due to dietary restrictions), but the burgers were on the verge of soggy. No crispy edge, they weren't even smashed - just two soft chunks of meat on wet bread, no toppings, nothing. I always check my food before leaving places like this but never had issues here so I didn't. If I ever go again, and I probably won't, I will not make that mistake again. Literally every part of the meal - the drinks, the sides, the burgers - were prepared wrong, cold, and/or weirdly damp. The onion rings were one weird solid ball of onions, breading, and grease

It sucks because Freddy's is great when it's good, and this location used to be. It looked understaffed and the doors were locked at 7pm. It looks like the location is not being properly managed and I most likely will not return, since while we all know nothing will change even if this review gets some "oh we're so sorry about your experience" platitude as a response.

When you go to a fast food joint that costs twice as much as the rest, you expect it to be at least a...