Papa Johns Pizza — Restaurant in Louisiana

Absolutely horrible customer service!! I ordered a pizza online, the same pizza that I have ordered for maybe 8 years now, & it came undercooked with toppings missing. I called to speak to a manager, waited 10 minutes on hold & still didn't get anyone. My husband called & got through to a woman. I attempted to let her know that the pizza was basically raw & missing toppings & all she kept repeating with the worst attitude ever was, "How is it raw? It goes through an oven." I told her I don't know, but the pizza is raw. She then put me on hold & didn't come back to the phone. We have been calling for a while now & they won't answer. Thin crust pizza should be crisp, not floppy & doughy. I have pics showing how floppy/ raw the pizza is & pics of it being cooked in my oven. When you pay over $30 with a tip for one pizza to be delivered, you expect it to be right. My husband had to put the pizza in our oven just to make it edible. After 12 or more years of being a loyal customer, I won't be ordering from there again unless they get...

We ordered online but accidentally didn't put delivery so we called and asked them to change it, she first quoted me around $20 more than my original order? she said when you type everything in it's not the same deals as online but made it the same price plus the $3 delivery charge so it was good. We wait and wait. Over an hour goes by so I called, and my order is still sitting in the carryout window! A different guy answered and says she never put the delivery stickers on the order! Then he says they couldn't find my street? Well which one is it? All while never calling me to ask! He says they'll send it right out but who wants food that's been sitting for over an hour?! I said to cancel my order and he said something like "thankyouhaveablessedday" and hung up fast. Worst service I have ever recieved even from a fast food place. Still waiting for my charge to fall...

My elderly mother ordered 3 pizzas from Papa John's in Terrytown, one which they sent the wrong order. AND... as we waited for the pizza to be delivered, 15 minutes after they were supposed to deliver them, my brother checked outside and they were set on the front porch on the ground. No door knock, no bell rung. After seeing the wrong order, my mother called to complain and the employee literally said, "Well, that's what was written down." When my mom insisted that it wasn't what she ordered, THEY HUNG UP ON HER!!! Total disrespect and totally unprofessional!! Just plain RUDE!!!! We'll take our business elsewhere...