Green Forest Tea House — Restaurant in Lowell

Normally they are good but the last time I went I placed an order for a cake and put a deposit down. When I went to go pick up my cake they were closed nor did they ever called me. When I tried to get my refund back while they were closed during the coronavirus shut down, they told me they would pay me back as soon as they were open. When I went to get my deposit back with my receipt in hand they said next time I order, let they know they will credit the $30 dollars they owe me towards my next order. I buy a cake there every birthday that my family has but this time it was the worst experience. That’s why I downgraded my review to 3 stars because other than that their cakes are good.

Keep track of your customer orders and follow up on them if you decide you can’t...

First of all, the workers here are extremely rude and throw stuff around. Moreover, some of their pastries are overpriced. Not only that, but recently I purchased one of their Swiss rolls only to find some sort of MOLD or GRAPHITE markings on the edge of the cake upon opening! I still have no idea what it is but it seems to be contaminating the cake. I will no longer be purchasing from their bakery or their products sold at OTHER stores. Would...

I came here to get some bubble tea but they apparently don't have it anymore. The gentleman told me they stopped because they found it too hectic to make while they are decorating cakes. The inside of the place looks industrial with most of their pastry on metal cooling racks. Everything looked good but I was on a mission for bubble tea so I walked across the street to...