Saigon Sandwich House — Restaurant in Lowell

This was my first time visiting the bakery side of the store, and I initially wanted to share how welcoming and pretty the place is—I even took some videos because I was genuinely excited to try it out. However, my experience with the service left me a bit disappointed.

The staff member who took our order today wasn’t outright rude, but she definitely was not very friendly either. I understand that everyone has off days (I have them too), so I tried not to let it bother me. But the situation with the dessert was frustrating. I pointed to a dessert directly behind a sign labeled “sweet mango coconut,” but when I received something different and mentioned it, I was told that what I got was the sweet mango coconut. I clarified that I meant the one behind the sign, which turned out to be a kiwi dessert.

It became clear that the items were mislabeled in the display case, but instead of acknowledging that or offering clarity, the server made it seem like I should somehow already know which item was which. As a customer, I’m going by what’s labeled—I don’t work there, so I can only go by what I see.

I’m always happy to support small, local businesses, and I’ve had great experiences on the sandwich side of the store in the past. But this visit to the bakery side left me feeling like I wasn’t really valued as a customer. I didn’t go there asking for anything free—I just wanted to be treated with the same courtesy and respect I offered them.

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Ordered a cake for my mom’s bday. My mom’s favorite is a pandan frost with durian and taro filling. I asked the owner Thao if they make traditional Asian cakes and she told me they can do it. I placed an order with her daughter Thành Thành. Told her the frost not be white and be the pandan green the traditional way and they said they can do it. I got the cake and it was white frost. The inside cake sponge was pandan. They never asked me what flavor sponge cake. I called and ask what can they do to fix it and they said nothing this is the way they make it. Service right there is bad. You’re a noob bake shop. The cake was dry, the frosting was ok cause it wasn’t sweet, durian had no flavor cause they ripped us off not filling it to the end instead they added more white frost and because the frosting wasn’t pandan it lack that pandan taste. My poor mom was not happy with the one cake she looks forward to every year. Top pictures was from Saigon 10” cake $100 with tax but cheaply made. Definitely a rushed less filling cake. Last picture is what it’s suppose to look like. Not only that, the center piece top plastic melted onto the cake. Yum, plastic! Not worth it, if your looking for the real traditional pandan taro and durian cake go to Lowell Asian Bakery or...

Saigon Sandwich House in Lowell, Massachusetts, is an absolute hidden gem that captures the essence of authentic Vietnamese cuisine. From the moment I walked in, I was struck by the clean, welcoming atmosphere, and the warm hospitality of the owner, who is incredibly sweet and attentive. For my first visit, I tried the beef stew with French bread, and it was nothing short of spectacular—rich, flavorful, and comforting, with perfectly baked bread to soak up the hearty broth.

They are best known for their sandwiches, which are made with the freshest ingredients, and from what I’ve heard, they do not disappoint. Whether you're in the mood for something traditional or just craving fresh, flavorful Vietnamese food, this place has it all. The menu is diverse, catering to both adventurous eaters and those seeking familiar favorites.

If you're anywhere near Lowell or the Merrimack Valley, Saigon Sandwich House is a must-visit. It’s not just a meal—it’s an experience that leaves you wanting to come back again and again. The quality, authenticity, and care put into each dish truly set this place apart....