Duck Donuts Franchising Company — Restaurant in Lower Allen

I visited your 3610 F King St, Alexandria, VA location and...

I placed a order for a cookies and cream milk shake, one Cinnabon donut, and a cookies & cream sundae. I started drinking the milk shake and notice something was off about it. I turn around in my truck and headed back to the store to let the clerk know. She immediately asks if I would like another one. I tell her no, some thing is not right with it, give me donuts instead. She takes the top off and smells it, looks at me then goes through the fridge/canister behind her. Then she looks at me and says, its blue berries in it. I am severely allergic to blueberries and can experience a hemolytic anemia attack! When I brought this to the cashiers attention she stated she could make it again, but she couldn't give me my money back. I'll have to wait for a manager the following day, that is poor service. I understand mistakes happen, but doing something to make me feel better should've taken place. Especially when I told her I'm allergic!

I called them 3x this morning. Each time I was hung up on. I had a co-worker call for me they answered and stated the manager was calling me right now, 30 minutes later and still no call. Still...

After ordering a dozen donuts I asked the lady at the counter if I could have two cups of water to take away and she pointed to the small plastic cups that don’t have a lid for me to take. After I told her that we’re getting on the road and we’ll be driving for hours she said she would have to charge me for the bigger cups with lids. I told her that was no problem, I’d pay for the cups and she tried to charge me $5.98 for two cups, to which I was not very happy and of course didn’t pay. The empty cups should not be as much as me getting a coffee or an actual soft drink. I told her that was outrageous. She apologized and said that is how her manager demanded. I waited for my donuts and left. Fayetteville, NC Duck Donuts, until today I was a valuable customer. You have officially...

Ugghh . . . So close! They could have been great! The oil is apparently not hot enough so what could have been out of this world donuts are soggy and greasy. The place is humming filled with happy people picking their custom toppings. Unfortunately soggy greasy is not soft cake like wonderful with great topping choices which I had...