Burger King — Restaurant in Lubbock

I had to wait at the speaker for a couple minutes. After they took my order, I pulled around and there were 2 cars in front of me. The first car took a couple more minutes, the second a couple more. Then I sat at the window long enough to smoke a cigarette(more than 5 minutes). Then the lady couldn’t remember what I ordered from the time I paid, until they came back to try and give me an order. The hash browns were crunchy and really greasy, not crispy on the outside and chewy on the inside like they are supposed to be. I ordered a sausage, bacon, egg and cheese double croissant. The cheese looks like it was one sitting in the chute that they took apart and added one of the meats so they could sell it and not throw it away, and it tastes like it was supposed to be tossed an hour ago. I know there are bad times, or busy times, but this Burger King definitely wasn’t busy. No receipt was given except the one on the bag. This is just another example of why the Burger Kings in Lubbock need to be downsized/consolidated. I keep giving them an opportunity to do well, and I keep getting...

Order online in advanced. Went to pick up order through the drive thru. No one answered so after a good while. Finally I got a young girl, who said sorry the boilers are down. I said I had placed an online order. She the sounded confused and said it was OK. I'm not what that meant. I pulled up to the drive through window. Waited about 7 minutes without anyone coming up to the window. I saw through my rear view, to what appeared to the manager taking out trash staring at my car. I pull up to go inside just to find the manager sitting up front smoking a cigarette. As I go in, the girl up front shows up and says sorry, your order will be up. I waited a bit more, another employee comes in and starts making a comment to me about fresh fries coming out, "for someone ". I guess she thought she was being funny because I received the ones that were not fresh and must have been there all day. Management really needs to work on customer service and not leave...

So its been a while since i been to this burger king, due to the issues i had with my order. but I felt there is no way they can screw up my experience twice. Oh how i was wrong. when i pulled up to the drive through speaker, i was asked to wait which was fine. I assumed they were busy and needed time to catch up. I waited for about 10 mins before someone took my order. When i drove around there was a car in front of me parked at the window. There was no one inside the drive through window and I don't know how long the car in front of me has been waiting. So i pulled up behind the car and waited. I realized it was taking a while, so i put my vehicle in park. After about 15 minutes and no movement inside the drive through, i made the decision to leave, without my order. Good thing I didn't pay yet or i would have still been waiting. This place is terrible, the service is terrible, how has it not been shut down. Now i know never to return...