Jimmy John's — Restaurant in Lubbock

Manager ( female) was very rude! Was doing a service call to the restaurant at or just near lunch rush - 3 compartment sink clog, 1) - when I arrived right off the bat as I approached the back of the building where they clean out is the woman open the back door and announce that I had to move my van, apologizing I did so. 2)- After that I walked in the store threw the front and approached the counter access to the kitchen area stating " ok " I was ready to begin the plumbing investigation in a usual pleasant Manor noticing that despite the fact that I was there to unclog a 3 compartment sink and that the floor drains where ( as we were instructed) all clogged - yet none where holding or showed visible signs that they had been, so I was momentarily at a loss to understand the issue with a rather puzzled expression on my face and seen to be ignored. I indicated the need to speak to a manager. At which time the manager ( who was at the front sandwich making area ) turned to me at this time and said that we were going to behave like adults in the store and not like a five-year-old child? ( To be honest ) it took a minute to realize that she was talkin to directly to me, since the comment came out of no where and completely unprovoked? However I let the comment pass without response and indicated what my orders were there to do, to which she ignoring me and another employee ( standing beside her ) stated the plumbing issue they were having, that it was the same issue they had experienced prior ( I think ) a week or so about, though it took a moment to understand this from the guy, all the while the woman never spoke to me nor where there visible signs of a plumbing issue, I then asked politely if I could go to the back and out to the cleanouts ( since many restaurants back doors have security alarms that go off if opened and staff members said I could do so. At the clean out I easily determine the issue was there at which time several of the staff indicated to me that I could not block there drive threw with either my equipment or van, which given the location of the store was to do anyway, rather in a rude manner. However I let their behavior pass, I completed the service call which was found to be staff error by putting rubber gloves down drain clogging the drain from the floor drain to grease trap as before at an earlier visit as I earlier stated. I put up my equipment and wrote my invoice, indicated what I found and that the issue was resolved to another member of the management staff identity unknown ( male ) who was very pleasant and professional. Upon getting back into my service van I contacted our secretary and told her of the incident as dictated in our policy. The secretary indicated at that time that she ( herself ) had - had earlier issues with the female herself over the phone with equal rudeness and and unprofessionalism... Strange part is this is the only incident I've ever had of this nature ever in all the service calls we've gotten for jimmy johns like this, the earlier service call I done there was before the store opened and the female manager was the only one there, at that time she was very nice and knowledgeable and helpful, we joked around ( verbally - briefly ) was in and out quickly, so I was very shocked to have had that level of interaction. It should be noted many in the plumbing field would have reacted much more strongly would've been them, resulting in the cancellation of the service call, observing the right to refuse order we can impose should an environment be at that level of unprofessionalism. I am a 50 year licensed plumber with over a decade of experience, we deal with the most vile plumbing situations imaginable at times, our directive ( as stated by the plumbing board of Texas ) is to provide sanitary water and drainage to commercial or residential dwellings in a professional manner taking years of experience knowledge and personal money to even achieve our state issue licenses which we have to make a personal trip to the capital in Austin Texas, take 3 forms of test...

I am a college student and don’t have much money to be spending on food. So when I do, I hope I have a good experience. Unfortunately, I visited Jimmy Johns today and didn’t have that experience. First off, the greeting was really bad when I was entering with my bf, it had just hit 10:02 am and looked like the workers didn’t want to be there. When I was paying for the food ($22) the guy at the register had no good customer service what so ever, we had added an extra drink and asked him if he could remove it ( we said it was our bad), he didn’t even respond back and kept quiet with an attitudes as we paid… it was our first time ever getting Jimmy Johns and our last.. we didn’t know where to get our sandwhich or if it was going to take time, so we waited 10 min before a female said “your sandwhich has just been sitting there on the pickup side” with an attitude. Also, they never told us it was ready before the lady told us that. Besides the terrible customer service I don’t understand why the health department hasn’t corrected the personal cleanliness. No one was wearing hair nets nor beard nets. My boyfriend and I had to leave we didn’t know why we received that service, and for moment felt racially discriminated because we are Hispanic. Please please provide appropriate training for these employees for great experience and a review on the health department...

Okay so I’ve frequented this location 2-3 times a week for years as it’s right down the street from my work. It had a rough year (but what business hasn’t) Lynch was great but seems to not be working there anymore then i was informed he got promoted! And the new manager after him was another man (Brandon i believe) he seemed like he hated his job and never wanted to be at work. Even just sitting in lobby you could hear him loudly complaining about work/customers etc. if that were the end of my experience it would have been two stars maybe. BUT it’s not. The new manager Jennifer is amazing. We got to see here at the Broadway location when we went in for lunch after a day downtown. And she was amazing then. I’m so happy to see her at the store i frequent more! It’s definitely a good sign for the owners. Now when i come in, the staff is joking around, laughing, and overall seems to enjoy being there! And I truly believe it’s because of her bubbly personality and happy attitude. Love the improvements! And so happy to see that my favorite lynch spot is coming back into its positive atmosphere again! Can’t wait to work on Monday and get me some JJs...