Simple Simon's Pizza — Restaurant in Lubbock

I ordered the cheeseburger pizza and requested two simple modifications—no mustard, substitute marinara sauce, and add bacon. That apparently caused an issue, because the owner personally came over with a rude and dismissive attitude, telling me I couldn’t make that kind of change again. Excuse me? Since when is a paying customer not allowed to modify a pizza to their taste? That’s basic customer service.

The pizza itself was average at best—not worth the hassle. But what really ruined the experience was the owner’s unprofessional behavior. He was arrogant, unaccommodating, and clearly not interested in making customers feel welcome.

This place doesn’t value customer satisfaction, and it shows. Between the mediocre food and the outright disrespect, I will not be returning—and I wouldn’t recommend it to anyone who expects even a minimal level of courtesy or flexibility...

Very personable and quiet atmosphere that reflects the operator's personality. This night, they had an area blocked off to diners as it was not busy for in-house customers. The personnel were busy with takeout orders while we were dining in. Condiments are extra and are priced reasonable for your order of food. Drinks are priced into some of the menu choices with refills on dining in option. Drinks are individually priced by size, and dining in can get refills of fountain drinks. Other drinks, i.e., bottle water or other drinks, are reasonably priced but do cost for additional bottles at the same price. We did not feel the need to rush our meal and visit as we were one of the few dine-in customers. If the restaurant had been busy, we would have dined accordingly to the customer being waited on by the personnel working there to respect...

We’ve eaten at this place about 4 years ago. It was pretty good. We had a good experience with the food and service. We aren’t from the area so we never got to go back. Until today. We were passing through for work and hungry so we thought we’d give them another try. Their hours are 11am-9pm. We went inside right before 2pm and there was no food out. I’m not sure if they even had anything ready. We stood there for a few minutes waiting to have our order taken. The people working there had their kids sitting at the tables. (At least I assume since they were young and just playing at the tables. No food.) We could hear someone in the kitchen so we called out. No one responded. So we ended up leaving. I know it’s a small town but… we had a good experience years ago. Not sure...