Tea2Go Peoria — Restaurant in Lubbock

This location is a hit or miss. When they first opened, it was the best Chai I had ever had, I think the owner made it. She was very welcoming and informative about the products she was selling and seemed to be passionate about her job. All the other times I went it in the drinks were either okay or just flat out terrible. I have gone back hoping maybe it was just some time needed for adjustment as it was a new store. There is no consistency here. I have gone back time and time again, but not after today. I went in to use my punch card for my free tea after 15 purchases and after I had ordered my drink and was ready to pay, they informed me that I couldn't use it on anything but loose leaf tea. I went ahead and payed for my $5.00 drink. The service was prompt and friendly. As she handed me my drink she informed me to be careful as it was extremely hot. After I stepped out I took a sip and it was barely lukewarm. I had to rush back to work so I didn't have time to go back in. I told a friend and they insisted I take it back. I couldn't leave work again, but I called to inform them of my experience. They never gave me a forward answer, no apology, not even a remake or refund. All they said was ,"we will look into it." I worked at Whole Foods for a long time and we always strive to go above and beyond for our customers, here, I don't feel that. People work hard for their money. I decided to treat myself which I rarely get to do and I feel like I just threw my money...

Went in at 10:55 and didn’t know they opened at 11 (my cars clock is also fast lol) and they shut the door on me. I’ve worked in a tea shop before, and if I was there, there was no reason to not have customers there.

Also everyone has a very limited understanding of tea. I asked them what made the energy tea energy and they said the black tea but then why does that make it energy over the other black teas. (I was thinking it had a Yerba mate or something it it but they didn’t know what Yerba mate was) Additionally, their sugar syrup...

The girl who was at drive thru kept picking her nose and playing with her hair never reached for sanitizer or anything I only purchased some of my drinks bcuz this being my first visit there she couldn't suggest what teas would be best then I ordered one hot one cold and I was handed two cold I told her no I needed one hot so I was asked to park in front and minutes later brought out a hot tea we won't be going back I honestly think it was beyond rude and very unsanitary to pick your nose while...