Subway — Restaurant in Lumberton

This was the weirdest, most frustrating experience I have ever had at a subway. My husband and I have been on the road for 6 hours, we stopped in around 8:20 pm. We walk in and the employees just stare at us like we walked in on something and then they don’t greet us, they ask if we’re going to want anything toasted. I say yes and one female employee just says oh okay, I’ll make it happen, or something. I honestly have no clue what else she said because she began to mumble and then literally disappeared for the rest of the time we were there. It was an awkward start to the experience. It took the other female employee way longer than it should have to make the first sandwich. She also had to ask another employee ( a male employee who has now shown up to help her) which bread was the wheat and he told her. It turns out they still gave us Italian bread instead of wheat. They asked like 3 different times which sandwich it was supposed to be, and acted like they didn’t know what went on any of the sandwiches (one of those being a Baja chicken and bacon, so I felt that was pretty self-explanatory). I asked for my sauce on the side and they put it into a small fountain drink cup. The whole time they’re moving at the pace of snails, and acting overall confused and just out of it. It honestly would make more sense if they were just random customers that went behind the counter and started making sandwiches, rather than actual employees. Not to mention, circling back to how we were asked if we wanted our sandwiches toasted. They were ICE cold. My husbands Baja chicken and bacon was disgustingly cold, as if it was straight from the fridge as was my Italian BMT. A waste of $20 and it was SUCH a bizarre experience and we will never ever be back and will be telling everyone we know to avoid this location...

I have eaten here a few times. The service is wonderful. The only complaint that I have is I am trying to cancel an order that I accidentally did this morning and no one will answer the phone. I attempted to call this location the last time I ordered as well...NO ONE EVER ANSWERS THE PHONE I have already paid for the partial order but I accidentally put it thru before I was done ordering. Oh well, I will try to put the full order thru and get a refund when I get to the restaurant. The app said I can cancel the order by calling the restaurant and then no one answers the phone!

Update...When I got to the store they told me that they couldn't refund my money and to call the bank...

Ok it's been awhile...we ordered 2 orders 4 ft long subs. Three out of the four subs were WRONG. My Turkey sub didn't have cheese on it but I ate it, no biggie bc I was hungry. I told my daughter to check her Pizza Sub. It was BAD! The pizza Sub had nothing but onions, peppers and ONE triangle of cheese on it. She didn't eat it. My husband's Turkey sub had no meat and no cheese! The only one that was right was the cold cut combo. I didn't call the store, bc I learned last time, they don't answer the phone. I went to the Subway complaints website and sent in the complaint there. That was Saturday. Today, after church, I opened my email and saw an email where the owner called his employees well trained, or some nonsense like that, and apologized to me that I was dissatisfied! I replied to that email, that I am going to be in Lumberton tomorrow and I will bring those 2 subs by the store. I'm livid, I couldn't let that stand, I replied again and opened with, I am going to vent here... I did...I will let y'all know what...

Passing through on a trip. Decided Subway sounded good. We went inside, the guy behind the counter did not greet us until we were standing there a few minutes already. He was really friendly and nice to the family in front of us. So we stood and waited about 15 - 20 min, for him to finish up their sandwiches. We get to the counter and the guy just won't say anything to us. I begin to tell him my order and he will not make eye contact, looking out the window instead of the customer in front of him. He was just being nice a friendly to the people in front of us, so I didn't understand the switch in attitude. Then he begins slamming the lids on all the metal food tins, then the door to the bread cabinet gets slammed. He proceeds to slam our sandwich bread on the counter, at that point I said nevermind and walked out. If I could give negative stars I would. If I wasn't driving and was able to look at reviews, I would have by -passed this place. We went to the taco bell the next town over. They were much more friendly and the food was nice a fresh. Don't work a customer service job, if you can't give the same service to EVERY customer...