Gencarellis of Lyndhurst — Restaurant in Lyndhurst

Dear Gencarellis, you lost a customer today. Customer service means everything! Coming from Brooklyn NY My husband and I been treated to some of the best Pizza anywhere. So when we moved to Lyndhurst a year and 1/2 ago we were on the search for decent Pizza. We settled on Gencarellis. It was not the best, but the best of the worst. We’ve ordered from here several times and even dined in for dinner. The service has always been acceptable and the food is usually hot and cheesy-certainly not flavorful. Today on the way to Shoprite I stopped in to order a personal Pizza. I was the only one waiting. There was a man at the counter working with pizza dough and one coming in from the kitchen, so I was seen. I decided to give it a few more seconds and picked up a menu since there is not one posted anywhere( another pet peeve) No one even acknowledged my presence. A “Hi, we’ll be right with you” would have gone a looong way. So- I replaced my menu and walked out. I ended up going to Shoprite and buying my own Pizza making supplies to make a homemade pizza. I will not be patronizing this establishment again. I’ll keep my money...

Ordered via Uber Eats. One of four dishes was incorrect. Agree with other reviewer, food was OK. Added grilled chicken onto ziti with vodka sauce. Grilled chicken was just dumped on top and the vodka sauce was too thick (not creamy) to be able to mix the chicken in, so I wound up eating dry grilled chicken (which was not great quality chicken either - it had that "woody" texture and I had to throw a few pieces away). The mozzarella sticks had too much batter and the side marinara sauce was very watery. The spaghetti with clam sauce had real clams but sadly I ordered red sauce and we were erroneously given white wine sauce (which I don't eat). The marinara sauce on the pasta combo was again, same as the dipping sauce for the mozzarella sticks, very watery & the entre itself was one dish with different noodles in three sections covered in burnt cheese. Not what I envisioned. So disappointed. Will not be ordering again. To be honest, we have been having a really hard time finding a good Italian food restaurant. Maybe it's because we are Italian and grew up with good...

My family had a nice dinner here. The service was very accommodating. The food was plentiful. My husband had the chicken Reale and I had the chicken Alfredo. We wound up switching plates as I found the Alfredo sauce to be very milky and creamy and not as cheesy it was more of a milk sauce than an Alfredo sauce to me. But the Reale was amazing. Very yummy. My son had lobster ravioli and loved them. My 6 year old opted for plain pizza and liked it (but she likes all pizza) this was our first time there but my mother and her husband label it as their favorite place and visit often. I'd go back for the bread and service alone. Lol. Just one bit of advice if you're not from the area.... My GPS took me past the entrance to the shopping plaza and once you do that it is very difficult to find a way in. The entrance down the road is a no right turn so I kturned to go to the other one and it was no left turn. I did it anyway. But if your GPS doesn't tell you to turn into the shopping plaza just do it anyway. The restaurant is by...