Popeyes Louisiana Kitchen — Restaurant in Lynwood

This place is by far the worse customer service I've ever had to be a fast food restaurants! I didn't know if to write this review just because it might not even be worth it. Last week I drove by to order a family meal, to come home and realized the order they gave me was not mine! Bunch of aide of Beans and 3 peaces of chicken. So I tried calling the place to tell them, hoping they would say sorry we can fix your order by coming back, or we where too busy we messed up. But no!!!! It took 8 calls in total. Every time they answer they said it was Walmart customer service !!! Really? Like I'm dialing the number on my receipt! How childish, and disrespectful for this kids running this restaurants. Because not one responsible person was there, this place is running on pure on unresponsible kids. I just hope this doesn't happen to anyone else because this is really unnecessary I wasted my time and my money! It took the last person to finally admit it that it was Popeye's and they said to bring my receipt back and they would take care of my order like if I left 2 minutes away from this place never coming back here again for this customer service I would have just walked to McDonald's if that...

I've been patiently struggling to write this review. I want to give any new restaurant some time to get its legs underneath them. And experience many visits before forming an opinion. Honestly the customer service is great and the people are friendly, no issues with ordering or getting what we asked for. But, we've had one bad experience after another here with the actual food. They've only been open barely a month and I don't think the grease in the fryer has been changed yet. The taste of the chicken is off. We've gotten mixed batches of spicy and regular chicken. The fries are often undercooked. And whatever cut of "chicken" that is, that they are serving as thighs, just stop! And 2 times we've gone, the machine that makes the frozen lemonade has been down. I should have given zero stars, but the good service deserves a little something. Whoever owns AND manages this location, needs to go check out another Popeyes and see how the food is supposed to be...

Wish I could give it a negative star. The service was horrible in the drive thru and when we got to the window it got worst. The employees were mingling with the car in front of us. You can clearly hear it was a social interaction with someone they know about their "business" the conversation lasted a few minutes with them exchanging a personal bag back and forth. Finally after getting to the window I informed the employee of how I didn't appreciate the service and he didn't care at all. I ended up leaving with no food because I didn't feel comfortable with all the hand shaking and bag exchange while my food was supposed to be handled. I'm sure hands weren't...