Wendy's — Restaurant in Lyons Township

Horrible..! This is the only Wendy's I been to tht have rude workers. And always give me wrong order or something is missing. And never get receipts. The first time I had the two ladies workers and one of the was the manager. Not attending people on drive thru cus they were too busy on their phone. Had to order to their window. And they both were rude and I just didn't ant nothing nomore cus the way they were acting. They just started laughing. So stopped going. Til mnths later decided to go again hoping they weren't working there tht day. But again. Had the wrong order than something was missing. and had to go inside for my chocolate shake cus they gave me a strawberry. The girl was just standing there staring seeing she had two customers. Idk why are these people working there if they don't wanna be there. Everyone is just so so disrespectful and rude. Especially the girls. And Thts just in the day time. The young kids that work at night, serve people right and are nice. But the ladies in the day time shouldn't be there. Stay at home! Maybe I should call coorporate! nothing...

This Wendy's is typically fast for service. For example, on this occasion there was a long line leading all the way to the street, and I was probably the sixth or seventh car back. It only took six minutes for us to get to order, and we had our food within another three minutes. Clearly larger orders had been in front of us, but they were still finished quickly. I ordered two large chilis with cheese and sour cream and two large chocolate Frosties... they included four spoons, napkins, crackers, and hot sauce, ensuring all the little details were attended to as well. Although this is my typical experience here no matter what I order, it's important to point out how well they do because often times the little details are missed at other places. I gave them five stars because this is their usual standard of service. On the rare occasion something goes wrong, I understand mistakes happen and that it is not their...

Place has gone down recently in customer service and drive accuracy. Went today 08/19 for dinner via drive I ordered two meals and usually I order two things of nuggets. Order taker rushed through the order taking without giving me a chance to add items. I proceed to the second window I meet a employee who seemed more annoyed than happy to be working. I asked politely if I could add the order of nuggets in which she proceed to roll her eyes when making the change and yelling the change to others. The employee proceeds to mock the person working at the fry station for taking to long. Luckily I got all my food including the nuggets with more issues. I love Wendy's I’ve always gone here since forever, but this place either gets my order wrong in the drive thru to employees with attitude. I will continue to come here but that might change if the decline in service and...