Jimmy John's — Restaurant in Macon

It's a NO for us! Firstly, customer service is terrible. Training, training, training!!! It was our first time so we didn't know how it operates as far as ordering sandwiches because Jersey Mike's is outstanding and has a specific order (orderly) so we thought this would be somewhat on the same level. It was underwhelming. My wife ordered and told the girl what she didn't want on her Sandwich but evidently she didn't listen. Well, I wanted specific things on mine..I'm allergic to tomatoes and other things so I ended up asking for specific items but she had already rung us up so she had to write it on the receipt. JUST means those are the only things I want on the sandwich not in addition to. I don't know why the whole of Macon doesn't understand the word JUST and ONLY but dictionaries are still a thing. At this point my wife realized that the girl didn't ring up her sandwich with what she wanted and she told her she didn't want certain things but she wanted others. JUST and ONLY!!! Both sandwiches were incorrect then this is what they looked like (image of what looks like a hotdog bun which was unexpected)..a whole joke. I JUST wanted a refund after that. When I picked up the sandwiches from the guy that called out our order...he called me a sir which isn't a big deal except that I'm going to need you to look at your customers a little better. Just like all Black people don't look alike and we're Black (he's BLACK), all gay women don't look, speak, sound, act or want to be called sir. Pay attention to your customers and you wouldn't look foolish. If easily confused, don't say ma'am or sir. This could be ignorance or lack of training ..maybe both. Additionally, besides the two people making the actual sandwiches, everyone was on their phone. Maybe if this wasn't the case ..they would 1. Get the order correct and 2. Know I was a female. Who knows?! It was our first and last time. Train your employees better. Customer service is still important and you all lack in many areas but definitely zero stars on customer service. It was offered for our sandwiches to be remade but we passed on that and headed on to Jersey Mike's where customer service and the food is chefs kiss. The whole vibe of this place is trash. Do yourself a favor, skip this place and get you a real sandwich. This whole ordeal annoyed me. If we would have looked at their score which is an 88B...we would have walked out in the...

The curbside app never seems to work. Today was the third time I tried the "I'm here" button with no response and eventually had to call the store. I ordered one sandwich with two items added which was clearly on the receipt and sticker on the bag and the employee stated it over phone but when my daughter opened the sandwich both items were missing from the sandwich. There is no excuse for missing this. The store was not overly busy but how hard is it to quickly look over the sticker to make sure item is correct before putting it into the bag. I'm not sure if I will be ordering here again since they consistently mess up simple orders. This isn't the first time this has happened to me. They're also shorting us on the meat quantity. See through slices and only two insanely thin slices on each half... definitely not worth the price even...

Jimmy John’s is usually my favorite place to grab a veggie sandwich. But this time it was really disappointing. I was really craving for their veggie sandwich and I ordered it online. Clearly said no tomatoes, extra mayo, added onions and their special peppers. But to my disappointment, when I opened the sandwich, all I could see was lettuce and cheese, hardly any avocado, or any onions or peppers. I took a regular size and I saw literally 3-4 pieces of peppers and onions on it. No extra mayo at all!! I paid about $7 for lettuce and cheese sandwich. I will think twice before ordering online from this store again. Can’t blindly trust it will meet the expectations. May be going in store and personally purchasing will make a difference in making of the sandwich, not sure. The 2 stars is just because it used to be my...