New Macungie Family Diner — Restaurant in Macungie

The food is good for the price—definitely more affordable than diners in other cities. However, the service and management need serious improvement.

Our table ordered coffees. I asked if I could have mine iced, and the waitress said yes. She brought out hot coffees for the others and an iced coffee for me. Later, midway through the meal, she came around offering refills. Since the menu says coffee refills are free, we all said yes—including me, even though my drink was only half full. She topped it off without any issues.

When the bill came, I noticed I was charged for two lattes, which are about four times the price of a regular coffee. We waited for the waitress to come back so we could clear up the mistake, but she never returned. I took the bill to the front to sort it out.

They asked if my drink had whipped cream or anything special—I said no. The cashier couldn’t remove the charge herself and had to call the waitress from the back. During this, a woman I assume is the owner stood nearby with a visibly judgmental expression, clearly annoyed. There was some kind of argument going on in the kitchen, and the whole interaction became tense.

Eventually, the person checking me out seemed to cave and added the charge back to the bill, saying I was actually served a cold brew, which is more expensive than regular coffee. I agreed cold brew is pricier—but I never asked for cold brew. I asked for iced coffee. It’s summer; iced coffee is not a weird request.

At this point, the whole situation became more about attitude than money. The meal was around $39 for two people—still a great price—but the way the staff and management handled a simple mistake over $9 left a bad impression.

Side note: I’m Chinese, and the rest of my group is visibly made up of people of color—curly hair, darker skin, you get the idea. I can’t say for sure if that played a part in how we were treated, but the vibe was definitely off. If you’re a minority, you might wanna think twice and go somewhere that actually feels welcoming.

Lastly, their Beef Au Jus could really use salt. Honestly, Arby’s...

Now I just call it like I see it !! This place was terrible 😭. I had broiled seafood combo (which I love ) the crab cake well I have no idea what was in it - it had a cauliflower taste and texture to it !!! Now I'm a scallop person but I never had anything like these when you chew it it was like a shredded rubbery feeling in the mouth and they did not taste good at all !! The few shrimp were small and par in taste . The haddock wasn't even big enough to get a good taste what I could taste didn't make me jump up and down 🫣🫣Mashed potatoes were so bland !!! Now my wife's - she usually don't complain but this time was different she ordered chicken cordon bleu it came out as a flat piece of very dry and hard chicken with ham lunch meat and cheese on top not rolled as you would think for this dish should be presented needless to say she didn't eat it 🙄🙄 TO END NEVER AGAIN WASTED 50 SOME DOLLARS - I'M USUALLY NOT THIS BRUTAL BUT LIKE I SAID I CALL IT LIKE I...

We got charged (twice) incorrectly for a coffee drink - instead of getting charged for iced coffee with a refill we got charged for 2 iced lattes. When we calmly tried to rectify the orders listed on the itemized receipt, we got met with hostility, head shakes, and eye rolls by the owner. To make matters worse, they removed the charges and ended up putting the incorrect charges for iced lattes back ON after a staff argument broke out in the kitchen. They used the excuse that instead of receiving the iced coffees we ordered, we received cold brews. HUH??? Now we’re talking about 2 different coffee drinks that we never ordered. It sounds like the owners and staff could use some reeducation about what they offer on their menu… and maybe some reeducation on how to provide better customer service. We paid the incorrect charges and just left. What an uncomfortable situation. Will not...