Culver’s — Restaurant in Madison

Hey, I don't know if y'all just aren't cleaning your machine well/aren't giving it a couple rinses before making your custard, have someone struggling with staying accurate to the custard recipe, or if your method is just off, but this Culver's in particular almost always leaves this icky film on your mouth and just tastes a bit off. Just, idk, your night staff should know that being thorough matters, no half or quarter cheeking it. I don't care if you need to give the night team a raise, have to have a supervisor extra for close, or what, but the quality here is leaving a bit too much to be desired so I'm afraid I'll be spending my money at other Culver's locations. Food's usually fine, service is endearing at worst, the atmosphere could absolutely use a touch up, be it brighter/whiter/warmer lighting, a whole mood adjustment, a new vibe for the whole space, or what. Idk, I think ditching the plain atmosphere that I'm sure might be part of the franchise agreement would be nice, maybe something more geared toward the disenfranchised groups in the low income housing nearby could be nice, DEFINITELY a new carpet if bothering to keep it. Even just a few touches of plant life would help, you've got exposures on the east, and north sides I think, so I'd suggest probably snake plants for their lower light needs but I think if there's a south exposure, it could host a few too, succulents are always cute and usually only need water once a week or so, while the average plants would probably do well with twice a week.

Plant...

This is a fast food place so me spending energy writing an actual review seems so ridiculous but I personally don't care. I was a regular customer here since I moved over by the location. Recently there was a known plumbing issue that I smelled when going into the location. They were mopping so I didn't think much of it. My food had a similar horrible sewer, fishtank smell and taste to it when I got home and was immediately thrown away. Called the location and they said they knew this was an issue? Haha really? Wow! Went in tonight after a week or two to ask if something could be done about it. Manager just acted like I was there to get something for free, stating I couldn't had had any issues, which was extremely insulting. Canceled my order afterwards. The food isn't good enough at Culver's if we are all being honest anyway. It's bland, unseasoned and expensive. We all know the fries are laughable, the burgers you can do better with at home in 10-15 minutes for less, there's no dressing on anything by default, etc. On top of all this, apparently people all got the additional toilety fish poop water flavor for weeks at...

I liked my local Culver's. The ice cream is pretty great to quell any cravings I would get. Their curds were above average as long as you eat them hot...as you should with any cheese curds. Their rueban was a quality offering for a fast food joint and was an item I always reordered when I went. But notice how i used the word "liked" in the first sentence. One night after work I stopped by my local Culver's on the Northside of Madison and ordered a double BB with cheese and a rueban. I got home- five minutes away- and ate half of each sandwiches five minutes after that. 1&1/2 hours later I was in the bathroom stricken with food poisoning whose effects lasted for 3 days. I couldn't tell you from which sandwich it came from because neither tasted off but it wreaked my digestive system for 3 straight days. I filed a report with Dane County Health Department and left it at that. In my experience calling a restaurant directly usually can have mixed outcomes. I will certainly not eat anything from there ever again with the exception of...