Dunkin' — Restaurant in Madison

was greeted at the drive thru with welcome to Dunkin . I said I would like to order the $3 medium cold foam that is on the sign and I ask what flavors can I get that in and there was silence. I sit there then say hello multiple times then a female voice says what did you say. I said did you get the cold foam that I just ordered, the $3 that is on the sign. She says ok and I ask what flavors. She makes off several and I pick pink velvet. It said $3.69 on the screen and I say do you have to scan my app for it to be $3 and she says yes. I say ok no problem and pull forward. I am then told $3.69 plus tax. I proceed to tell her about how the girl that just took my order said she would scan the app and it would be $3 and tell her about the sign. She then proceeds to argue with me that she doesn’t know when and what time it is $3. I say let’s ask the manager. She says I am the manager and I say and you don’t know when the drink is $3 and you’re the manager (wearing a headset) pretty sure she was the manager. She then is yelling and being very rude to me and telling me to call corporate. The girl is very young and then two other teenage girls run to the window and try to assault me. She shoves one of the girls and continues to argue with me. I asked to just give me the small cold brew for $2.59 because that’s what I was gonna order anyways I was only getting the $3 drink because of the sign that they should take down if it is not so. She refused to make me a drink and I left because I was sure they would spit in it anyways. If you think it’s ok for employees to go after customers to assault them when they are not asking anything that is unreasonable is absurd. How about hiring older employees and teaching them to treat the...

One Star: A Tragedy in Four Acts By Moira R., Discerning Patron and Survivor of Culinary Betrayal

Oh, where to begin this woeful tale of dashed hopes and desecrated breakfasts?

Act I: The Wait Upon entering what I believed to be a reputable establishment of morning sustenance, I was instead met with an interminable purgatory of waiting. The line, stagnant as a taxidermied cat, crawled along with all the urgency of a moody sloth on holiday. Minutes turned into epochs. I believe I missed the birth of a civilization waiting for a simple toasted bagel.

Act II: The Bagel—a Carb Catastrophe Ah, the bagel. A staple! A trusted friend of the tired and under-caffeinated! But what was delivered to me? A circular abomination so stale, so distressingly unyielding, I considered using it to re-shingle the guesthouse roof. I bit into it and heard a crack—unclear whether it came from the bagel or my own molar.

Act III: Cream Cheese Roulette Consistency? An illusion. One morning I received what I can only describe as a vat of cream cheese—an entire dairy farm’s worth of spread slathered between two dry discs of sadness. The next? A whisper. A ghost of dairy. A philosophical concept of cream cheese. Was I supposed to ask for a microscope to detect it?

Act IV: The Iced Coffee of Disappointment The final affront came in a cup of iced coffee so weak, so listless, it might as well have been the ghost of caffeine past. I took a sip and felt nothing. Not even betrayal. It was, quite literally, flavored water. I’ve imbibed stronger potions during tech rehearsals.

In summation, this Dunkin’ is not a sanctuary, but a den of despondency masquerading as a breakfast nook. I shall not return. Not even for the...

My husband and I recently went through the drive-thru and ordered a turkey sausage egg sandwich with white cheese, hash browns, and a small iced coffee. While we were waiting, the cashier, who was wearing headphones, was complaining about not wanting to work when it snows. We asked her if she drives a front-wheel-drive car, and she nodded yes. We encouraged her, saying, "You can go to work even in the snow if you drive safely."

When we pulled up to the pickup window, we waited for five minutes for our order. A young woman quickly opened the window to hand us our food and, in an unfriendly tone, said, "Here you go!" She didn’t thank us for our patience or say good morning; instead, she slammed the window shut before we could inform her that the egg was missing from our wake-up wrap.

My husband had an early flight home from Philadelphia, and he was hungry, so he didn’t want to go into the restaurant to fix the order. I have experience working at the drive-thru of two separate fast-food restaurants, and I know that providing friendly customer service with accuracy is of utmost importance when dealing with the public.

I would like to see improvements in the service at this location. We have been loyal customers of Dunkin' Donuts for over two decades, and this is my first time writing a review, hoping that our complaints...