Popeyes Louisiana Kitchen — Restaurant in Madison

My daughter and myself came here to eat. We waited in line for about 15 mins before our order was taken, which I had no problem with because the cashier and a wonderful guy named Marcus made sure to communicate with us to let us know what the probelm was. Upon placing my order I began to see how short staffed they were. They suddenly got slammed back to back. Marcus made sure to communicate with each customer about their order and when he got to me he explained that there was a wait on mild chicken. Because it was for my daughter I said I'd gladly wait. During my wait for my hot and fresh food I observed many customers getting upset with Marcus and the cashier because of how busy they were and how short staffed they were. Customers was cutting in line and complaining and though it was busy when they walked in. The cashier I noticed was getting a bit upset but she kept it together. But Marcus. He held everything together and did his very best even with people getting upset with him. Marcus is a very valuable employee and if I could hire him myself I would. He is the definition of a caring employee but even better as a person. Thank you for our positive experience Marcus! Keep doing what you are doing because people notice! And I hope this at least brings you a better position within the company or even a raise that would place a small on your face that you had on ours. You are very appreciated. Not to say the other staff wasnt good but Marcus went above and...

The manager Lawana Jones has horrible management and customer service skills to be in a leadership position. While visiting this location I-20 exit 114 Madison GA @ TA truck stop today 12/08/2020, said manager stated to me " I shouldn't COME to this location" after I expressed my disdain for the Popeye's being out of several menu items(ie spicy chicken,1/2 gallon tea NO bags to put tea in). In front of her staff and management team were those comments made and several inappropriate other comments, while waiting on my order I then heard her continue to discuss in a hostile, confrontational tone said incident with several members of her staff. This is NOT the customer service I'm use to experiencing as I visit many Popeye's locations often. Lawana Jones showed NO Professionalism NO Leadership NO Conflict Resolution Skills Nor did she represent Popeye's Code of Conduct when interacting with customers. This manager Lawana Jones needs serious management, diversity, conflict resolution TRAINING, and/or up to termination. Lawana Jones totally failed to represent Popeye's standards for Quality Service and the "Love That Chicken From Popeye's" slogan. Thank You to the staff member who gave me her name after she refused to do...

The management was not so friendly she was very rude I always go to that popeye's restaurant not any more i like the management that works throughout Monday through Friday some Managers work on the weekends are very rude That is the First time I Experience a rude manager every time I go there everyone have a smile on there face amd i joke about with them and they all just laugh and keep working when a manager is rude i will found another popeyes to go to if it's six miles i would go to a popeyes with a nice manager not a rude manager this popeye's is just a few minutes away from me if it was not for the customer she wouldn't have a job it takes customer an employee to run a place as far as a rude management I would go 10 miles out of my way to another Popeye you have a...