Wendy's — Restaurant in Madison

I deliver with doordash in my spare time. Tonight I had the worst experience. I was accosted by an older gentleman working the drive-thru. As I pulled up to the speaker he placed me on hold. I decided since there was only one car ahead of me I would just drive to the window. He didn't appreciate that at all. He was visibly irate because of it. I showed him my phone and told him I was there to pick up a couple orders from doordash. He gave me the first order and when I told him there was a second he began yelling, and cursing at me. I demanded he stop getting hot with me and that I don't place the orders I only pick up the food. He then became physically aggressive, threatened to cancel the order and then slammed the window shut after I threatened to call the police if he was going to continue to be so verbally abusive to me. He began serving the car behind me through the second drive through window. I pulled my car foward, exited and approached the window asking for his name, a request he ignored. A young woman came through the dining room and gave me the order several minutes later. I asked her for his name, as I'm sure you might imagine I was upset about how I was just spoken to by this man, but I was remaining calm. When she refused, I insisted I get his name. This woman became visibly upset that I wasn't leaving and that I was blocking her from closing the dining room door. She asserted I wasn't getting his name. The situation was escalating and I did not trust these people. I dialed 911 and put the dispatch on speaker while this young woman was infornt of me. I told the dispatcher I was at Wendy's and that the employees were being insane. The woman then verbally accosted the dispatcher and physically threatened me. The older gentleman then began approaching. I wasn't looking to start a fight and this was clearly heading towards a physical altercation so I immediately left. I filed a report with the corporate office, with doordash and with the police. These people were insane, they had no professionalism, no composure, and no restraint. This was the most unwelcome and unsafe I've felt...

I haven't been around their drive through for a decade or more, so I thought we'd take a try at the late night bite after shopping in a nearby city. It was about 9pm when we ordered the double "Baconator" and a regular chicken sandwich, not the spicy. I was told to pull up to the second window to order. It seemed like EVERYONE is told to order at the second window as a line had formed ahead and behind us. They must be making just one car order at a time as we waited for two different sandwiches to be made and paid for then handed through that same window. It could've been low staffing issues and I couldn't really tell which sandwich was which so I had to unwrap each at home to see. The sandwiches were still warm enough though and the bacon was crispy and the meat and overall sandwiches were not dry or terrible and we liked them. It was a bit greasy though on the bun so it's probably the entire situation for everyone's order, idk... They did have a line of cars with us in it so the location, hours and unique iconic quality of it must be part of the distinctive areas burger culture. My more local burger chain culture is different too and that's exactly why some burger joints seem to be working. Wendy's is interestingly good and possibly your relief for that late night bite idea, "hangry's" or 1st time social media discovery or burger cravings, or whatever you need to fill in that drive through gap in...

It's really unfortunate that Wendy's has good food but poor services most of the time. I've been there and I've had good service.But tonight I went there and had crappy service. First I was rushed taking my order through the drive through and there were no other cars in front or behind me; Next, at the window, the server was extremely rude. It was a female and she not only didn't look at me once. She just handed me my items through the window without even looking at me and holding on a conversation with one of her co-workers and I could hear It. It wasn't a wor related conversation so they were just chit, chatting and forgetting where they were and what they were supposed to be

doing and how they were supposed to be doing it! I ordered some chicken nuggets and they forgot to get them to me. I almost had driven off before.I realized it and then what made matters worse, after I left I realized that I do not get the ranch sauce that I ordered!

Unlike the service , the food was very good! I ordered a burger and fries And I ordered a small chicken nugget for the first time. It was all very good and I really , really enjoyed the lemonade! I would usually get the pineapple mango lemonade, but for some reason just didn't want that tonight.So I had the plain lemonade and I think that's the first time I had it and it...