State Line Diner — Restaurant in Mahwah

My best friend and I visit this diner every week for lunch and normally sit with a wonderful server named Karen. Top notch service. My husband and I go also with another married couple for dinner sometimes with our children too. So it is needless to say we spend a lot of money here. This past weekend my best friend and I went at 1:30pm and had an appetizer and later two entrees that were both open faced so a little more difficult to eat. Little did we know we were punching a clock. We ordered desserts at 3pm. As our server Ivan who is extremely nice and accommodating is about to place down our desserts, a very rude and disrespectful manager named Toni came to our table and told us that we have overstayed our 90 minute time limit. Again, we didn’t realize we were punching a clock. There was no wait when we got there so we never had our names down with a time that we came in so As to suppose someone could mark the “time seated”. My suggestion to Toni is either inform people when you seat them so they can make the decision if they want to stay or possibly put a 90 minute countdown timer on each table so diners can play “beat the clock”. What an enjoyable dining experience. All kidding aside because we were SO embarrassed. She was extremely rude and degrading and other customers heard her and to be honest the people across from us in a booth of 4 came in at the same time. She didn’t say anything to them. I guess our $60 wasn’t as much as their table. There were so many empty tables when this happened so my best friend and I were just flabbergasted. Other people who heard her were looking around at the empty tables and looked back at us and shrugged in confusion. She left immediately after scolding us like we were school children. It was the exact time her shift ended. She just couldn’t let it go and make our dining experience a pleasant one. We spoke to the next manager a nice gentleman who was very kind and apologized for her and said he would personally speak to her and the owner about this. It is a shame because the food is very good and the desserts are to die for but to have the feeling of being constantly watched and timed ruins the experience for anyone wanting to frequent the establishment. There are plenty of other places/diners in the area we can go to where our presence will be welcome and our money will be accepted without punching a clock. I am attaching photos of what the place looked like because she said “it was busy and we were taking up a table”. (As shown in the pictures she should have been highly embarrassed to say one word to us. Normally a manager comes over to ask if everything is alright..nope not Timekeeper Toni) Shame on you Toni. You just lost the diner my best friend, me and my husband, our children, and our married couple friends. With Covid going on now that is considered...

I'm not sure if they changed owners but the staff is different and customer service was none. I usually order here and take it out but rarely do I eat in because the service is awful. I had a party of three for dinner and the waiter name Ozzy was our server. He was so rude from the second we sat down, we wanted to get up and leave. He came to the table in less than 5 minutes three times and ask for our orders. I told him let us look at the menu first and he threw his hands up in the air and was annoyed and walked away. So on the third time he came back around we only had 5 minutes to look at the menu, we all quickly gave him our orders and ordered a appetizer for everyone to share. I told him we one separate checks and the appetizer price to be split among three of our bills. At the end of the meal, he gave us one bill in total and one bill for the appetizer. I asked him why he's giving us one when I asked him separate bills from the very beginning. He then got angry and said he doesn't know what we want and ask who's paying the bill? To save us from embarrassment, I took out the calculator and calculate our own portion of the bill Plus 1/3 of the appetizer's balance. Went to the front cashier to pay. Before leaving to our cars, we were standing in the foyer talking about how rude the waiter was when he comes running out yelling at us again that we did not pay for the appetizer!! The manager comes running out saying we didn't pay for the appetizer as well. Are you kidding me?? We are grown adults here. Did you really think we would run out on a $10 appetizer? My friends and I talked about this again today and have to say it was very embarrassing and rude of this establishment to make such a scene. First off your server Ozzy should never be a waiter. He has a bad temper, does not speak English well and have no concept of being in the service business. A simple thing to split a bill three ways on separate checks would be understood in every restaurant but here. My money will be well spent anywhere else but this place has lost my business...

If I could give this disgrace of a diner a half a star I would … After sadly eating here , I seriously considered taking my own life , the food was so bad - I left here questioning my own existence . Picture this , I have not eaten solid foods for 7 whole days because of a liquid diet I put myself through , for gym and weight loss purposes … I work out across the street at power house and I am SOOO EXCITED to finally have real food , and I want to enjoy a nice juicy delicious burger . I come to state line diner , even though it should be named “ mid line diner “ because the food was MID . Worse than Mid .

First off , the burger I ordered “medium “came well done , no juice , no flavor , and the bun was well done for some reason as well ? The bun was harder than a prosthetic leg . I damn near chipped my tooth on that bun smh .

The cheese was literally thinner than a pencil shaving and had NO flavor somehow , I ordered truffle fries the waiter HAD NO IDEA what truffle fries were , or how to explain what a truffle was , he just said in this foreign accent “ eh it’s similar to onion , but have no smell “ .

Bro when I say this burger literally was so bad my boy who LOVES burgers , ate half the burger , got upset , fell asleep and then threw the rest away - I have a picture for evidence smh .

I will NEVER eat here again , unless it’s a form of self harm , or I want to burn $60 and just torture myself … the fact that I drove him angry and felt like I wasted my money and my use of carbs , it’s CRAZY WORKS . State Line Diner , you owe me an apology , my boy an apology , my pocket an apology , my stomach an apology , the burger culture an apology , and you need to fire the chef who cooked that meal because he HAD TO BE drunk , or blind ,...