Starbucks — Restaurant in Mahwah

Ordered a caramel frap. To my knowledge thats caramel and coffee, and milk. Not that difficult. After waiting what seemed like an eternity on the drive through line (making me late for work), I got handed some vanilla frap thing I didn't even realize until I left! So aggravated!!! I'll NEVER go there on a weekend again and I paid, what 6 bucks for basically a large cup of milk and vanilla ice cream?! I wanted my caramel coffee! Ugh sooo aggravated!!!! 😡 EDIT/UPDATE: Changed my 1 star to 4, because the manager Nikki reached out to me immediately via email and was super apologetic about what happened and invited me back for a free frap. I took my 3 year old today, who got a complimentary cake pop also. For the amount of money these things cost you expect a certain level of product and treatment. I am a small business owner and previous store mgr for 18 years. I respect a mgr who actually cares about doing right by the customer. Thank you for caring enough to do so!! ***Update Go back today and order 3 frapps, caramel ribbon crunch frap, espresso and a tall dbl cho chip. The best is no crunch lol its unbelievable. Just a regular caramel frap. Zero topping (the crunchies) or the caramel drizzle. Nothing. Nothing in my son's either. I really think I'm done paying so much and never getting what I order! So aggravated. Oh and I got double charged!! So now I have to go back and get a refund on my credit card!!!!! I swear I have no luck at...

On Saturday Oct 6, 2018 we went to your location in Newburgh, N.Y. The first thing you employees were not friendly at all not even a smile or a good morning. We then ordered our breakfast items (our group was lead to feel like we were bothering them). We had a group of 7 so someone in our party asked for help cleaning a table. So your barista went to the table and removed the items on the table and took their hand and wiped-off the table. We have never seen such a thing in our life. The counter top where beverages are delivered to customers had spilled milk, spilled water and finished drinks were placed on that and slid to customer to pick up. That is totally gross. Then we sat down to eat our breakfast and our friend had a bug land on her. Wow!!! Not the type of service we are use to...

I've been a loyal customer at this Starbucks location for over a year now, and I can confidently say it's one of the best around. The staff here is incredibly warm and welcoming—they truly go above and beyond to make every customer feel appreciated, whether you're tipping or not. The atmosphere exudes a genuine sense of gratitude, making each visit a pleasant experience.

As a regular, I particularly appreciate the convenience of the drive-thru, which is always quick and efficient. On occasion, I dine in, and the experience is just as enjoyable. The ambiance inside is cozy and inviting, perfect for a relaxing break or catching up on work.

If you're looking for a Starbucks that consistently delivers great service and a welcoming environment, I highly recommend...