Harry Caray's Italian Steakhouse

Extreamly disappointed. Table of 4 ordered together, first steak dinner came at 634 pm perfectly cooked medium rare. At 640 the server stopped by the table realized there was an issue as non of the other dinners were served As well as multiple beverages were empty and needed refills. 645 the manager came to the table offered to remake the 1st plate so it will come out with the rest offered to comp desert(2 of the 3 deserts were already included in the special they offered)

7 pm the food gets delivered, let's be real the other 3 meals had probably sat under the heat lamp for 20+ minutes now, if not there is no acceptable explanation for the below... at this price range there is NO reason for the below.

The plate of pork chop was dry, the plate of chicken parm was soggy and the 1st ribeye steak was cooked medium at this point and dried as if it was cooked mid well. The remake filet was very rare, obviously rushed it as the other food had been sitting for so long. Like most people it's been an hour I'm not sending it back I'll accept the food as is.

Then the check came with the dessert bill on there, the waitress had to check with the manager on the comp... where is the communication? I don't expect to pay this kind of money for a meal and get a Applebee's level experiance... 1 star

fail on the manager in the follow up, fail on the cooks for thinking its acceptable to allow food to sit under the heat drying out the meat, fail on the server for not intervening or communicating with the manager on the meal/bill follow up. Pictures of the steaks attached. If that food didn't sit under the heat for 20+ minutes and was actually off the grill then I am speechless about the terrible cooking quality.