McDonald's — Restaurant in Manchester

Whenever March rolls around, my McDonald’s consumption increases-HELLO SHAMROCK SHAKES!😍 So I have been going to McDonald’s more often that I would like to admit lately. Getting a shake at any location is never a guarantee. One day my mom went to 3 different locations! Just to get a milkshake. I’m sure most of you would say, skip the milkshake that day! Usually I would agree (despite the fact if it’s on the menu, it shouldn’t have to cross my fingers every time I order it) but this case was particularly frustrating because my dad was recently got diagnosed with tongue cancer. He’s had to change his diet and only eats soft things. His chocolate milkshake was something he greatly looked forward to. When someone you love the most is stressed and constantly in pain, you want to do anything you can to give them a little bit of joy.

I know that’s a lot of information, but I want to paint the full picture as to why I was so pleased with my experience there this week. I wanted to save myself some time by not having to go to multiple locations, so I called ahead to see if their shake machine is working. The gentleman who answered the phone was wonderful. He enthusiastically told me they do have shakes and explained to me why they didn’t have them recently(which he didn’t have to do!). He also told me he has more shamrock shake mix if that’s what I was looking for! This extremely kind and informative conversation was so refreshing and I appreciated it so much! Calling a McDonald’s with questions, normally results in annoyed teen on the other line giving you one word answers, trying to get you off the phone. When I got there I ordered a couple sham shakes for my mother and I (and of course my dads chocolate!). I always ask for extra whipped cream in my shakes and pay the extra $.30 or whatever it is, so I don’t just get a tiny dot of it on top. The man who I ordered from was the same man I spoke to on the phone and he explained “I can give you extra but it won’t fit in the large size, I can give you some extra on the side? “ I said o no, that’s alright, I just always say that because usually their regular whipped cream is abysmal. He said “Don’t worry I’ll make sure they’re full.” Not in an annoyed or condescending way. He was so wonderful! That’s the first time any employee has told me that. They’ve always up-charged me and even THEN, it’s hit or miss as to whether or not I get a decent amount of whipped cream-or any at all(true story)! Unfortunately I didn’t get the name of this wonderful man. I believe I was there this past Sunday or Monday. It looked like this gentleman was a manger and he had a tie dyed mask on. When I got back home I told my family, “I have faith in humanity again!” It was just really lovely and so appreciated. I know McDonald’s is a tough job, I worked there for years! But there’s something to be said for people who do their job well in an environment where you sometimes have to deal with the worst of the worst. This manager deserves a raise! I hope he sees this and knows our small interaction that day meant a lot to me and I see and appreciate your hard work. Thank you for caring about the customer and being great at your job!🌟🌟🌟🌟🌟You’re...

I had ordered a number seven and when I got it the fries were so hard that I hurt my tooth and so did my nephew. I called and spoke to a very nice manager and he told me that I could come in and that I could get a free meal. So I came in and once again order the same meal. The sandwich was good but once again the fries were so incredibly hard that I didn't even eat them. I know that they're supposed to change their fries. I go to McDonald's all the time and I have never once out. I've been in the food industry so it's not new to me. First time, okay but my second time as well? I'm not behind the scenes but it seems to me like they don't throw away fries if they start going stale and old and they have been out for hours. I think they use them until they're gone which is not what you're supposed to do. I shouldn't hurt my teeth on them and neither should my nephew. I have never had a problem with McDonald's before. The people there are very nice which is why I didn't give it one star. The manager was extremely friendly. But as far as their food goes, I can't elaborate enough how hard they were. And the second ones I couldn't even break in half with my fingers..... So I just didn't eat that second order of fries. Great people, but they need to follow Health restrictions ECT. I won't be going there again because I do work hard for my money and I don't want to spend it when I can't even...

I ordered a double fish filet that is a fish with an added fish paddy and the girl that took the order was clueless so I explained then the manager who was doing the fries tried to give me a large fry that was only filled half way with dark brown almost over cooked fries when I asked to be given what I paid for it was done with attitude an complaining that they aren't suppose to add fries like that then I get back out to my vehicle drive down the road mind now stuck in traffic I open my what Is suppose to be a double fish to find its a regular fish single paddy an I know I paid for a double when I tried to call them at the store I just get a phone that rings no one answering if I could get ahold of someone that is truly in charge over there that would be great but no so I tell you what I will do what i can to contact the McDonald's corporate offices an explain to them that if this is a franchise owned by others they are no representing the McDonald's name very well an if this is a corporate store well they need to retrain everyone there on customer service an how to read an get the order right I am a person that stops at McDonald's quite a bit an am so disappointed with this type of service not just at this location but across the country that I am seriously considering taking I business to burger...